Does National Financial Services LLC offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat 8am-8pm, Sun 8am-9pm EST.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 7 seconds.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
National Financial Services LLC Customer Phone Numbers
Toll-free · Mon-Fri 8am-10pm, Sat 8am-8pm, Sun 8am-9pm EST · Calling this National Financial Services LLC number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for National Financial Services LLC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this National Financial Services LLC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from National Financial Services LLC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"All calls are recorded and may be monitored for quality control purposes.
Thank you for calling National Finance Financial, a Fidelity Investment Company.
If you are calling with questions regarding investor accounts held at National Financial, please press one.
If you are calling to learn more about clearing service please hold while we transfer your call.
For privacy information, visit I dot fidelity dot com slash privacy.
Your call is important to us. Please remain on the line while we connect you to a representative.
If you prefer to wait in silence, please press one now."
Excerpt from a call with National Financial Services LLC
Friday, January 12, 2024 6:17 PM
They may ask you to enter information with the dial pad
"All calls are recorded and may be monitored for quality control purposes.
Thank you for calling Nash National Financial, a Fidelity Investment Company.
If you are calling with questions regarding investor accounts held at National Financial, please press one.
If you are calling to learn more about clearing services or products, please press two.
Thank you.
For privacy information, visit I dot fidelity dot com slash privacy.
Thank you for calling Fidelity
and have account related questions Thank you for calling Fidelity Investments.
Calls may be recorded and monitored. For privacy information, visit fidelity dot com slash privacy.
To get started, enter your username if you have one or your Social Security number followed by pound."
Excerpt from a call with National Financial Services LLC
Tuesday, September 24, 2024 3:19 PM
The first phone menu
"All calls are recorded and may be monitored for quality control purposes.
Thank you for calling National Financial.
A Fidelity investment company. If you are calling with question for regarding investor accounts held at National Financial, please press one.
If you are calling to learn more about clearing services or products, please press two."
Excerpt from a call with National Financial Services LLC
Wednesday, May 14, 2025 3:40 PM
What are the hours and when should I call?
National Financial Services LLC operates the call center for this 800-752-7053 phone number Mon-Fri 8am-10pm, Sat 8am-8pm, Sun 8am-9pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 914 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with National Financial Services LLC at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Financial Services LLC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Financial Services LLC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Financial Services LLC is Sunday.The most busy day to call is Monday, which averages 855% more phone calls by comparison.Again, this is based on a sample of 914 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday, which is 325% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a National Financial Services LLC representative is more consistent than the number of calls throughout the week.
The best time to call National Financial Services LLC
In summation, the best day to call National Financial Services LLC is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that National Financial Services LLC staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling this National Financial Services LLC Customer Number
When calling this number, it's important to remember that National Financial Services is a branch of Fidelity Investments. As such, any calls made regarding National Financial Services will fall under the Fidelity umbrella, and will likely lead to speaking with someone from Fidelity.
When I called, I was told that all calls are monitored and recorded and asked if my call was regarding National Financial Services and its investments. I hit the button saying that it was, and I was taken to the next menu for such calls.
Upon reaching this menu, I was told that I would be able to contact the investments line directly in the future, and I was provided with a direct number to them to do so. I was then told that nobody was available to take my call, and I would need to try my call again during Fidelity's business hours. At that point, the system automatically hung up.
Overall, I was not impressed with either the automated system or the information available about this phone number. A search of this number online does nothing to tell you that Fidelity controls this number now, and the first result you get actually comes from a totally different company, National Financial Services, Inc. That site confirms that this is the correct number for National Financial Services LLC, but there is no such confirmation on a National Financial Services LLC website or on Fidelity's websites.
The automated system doesn't offer any kind of help after hours, leaving you stuck if you have to call them outside of standard business hours. That's not very helpful to customers, as the automated system should at least provide some information. Based on this call, I really wouldn't want to use this phone number to get assistance if I needed it.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call National Financial Services LLC
If you have time to do a bit of reading before you call National Financial Services LLC, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any National Financial Services LLC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to National Financial Services LLC, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about uncashed check: "I wanted to know more about this check."
- From a call lasting 4m 22s , Jun 30, 2025 8:47 PM
Inquiring about policy: "I was just calling to check on it and see if you could look it up for me."
- From a call lasting 3m 50s , Jun 4, 2025 4:39 PM
Concerns about identity theft: "I'm afraid that I've gotten my crypto information got stolen."
- From a call lasting 7m 25s , May 30, 2025 3:05 PM
1099-DIV issue: "I'm having an issue with a 1099-DIV that was reported to the IRS."
- From a call lasting 3m 31s , May 16, 2025 2:54 PM
Inquiry about check: "And I'm just curious."
- From a call lasting 5m 2s , May 14, 2025 3:40 PM
Inquiry about tax report: "I'm calling about a ten ninety nine that was reported on my IRS account."
- From a call lasting 1m 47s , May 5, 2025 3:04 PM
Information about why customers call National Financial Services LLC is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- National Financial Services LLC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is National Financial Services LLC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Financial Services LLC agent. This phone number is National Financial Services LLC's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-7053 include I received a 1099-R from a com and other customer service issues. Rather than trying to call National Financial Services LLC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, National Financial Services LLC has 5 phone numbers. It's not always clear what is the best way to talk to National Financial Services LLC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for National Financial Services LLC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Financial Services LLC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
