A:Say "I'm not a customer", then "Customer Service", then 0 until transferred.Our free phone can also navigate phone menus to get a live human at National Grid for you.
Q:
Does National Grid offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Wednesday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-7pm EST · Keep repeating "Representative" until you are transferred. · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 8am-8pm EST · For NYC Metro area · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
24 hours, 7 days · Calling this National Grid number should go right to a real human being · If you know your party's extension, you may press it at any time. Dial by name directory, press 1. Customer service, press 2. Operator, press 0.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for National Grid below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this National Grid phone number to document the phone system.
Here is how our research team describes the way the National Grid phone system greets you: Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I'm not a customer", then "Customer Service", then 0 until transferred
Below are some clips we've found from National Grid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling National Grid. For English, press one.
If you are calling to report a gas odor or damaged gas line, press one."
Excerpt from a call with National Grid
Friday, January 5, 2024 3:26 PM
They may need the phone number on your account
"By account number, by phone number, or by Social Security number?
You'd like to use your phone number. Right?
What was that?
Say yes or no.
Please say or enter the ten digit phone number listed on your account."
Excerpt from a call with National Grid
Tuesday, December 17, 2024 12:28 AM
They may ask you to say or enter information
"Thank
For calling National Grid.
If you are calling to report a gas odor or damaged gas line, press one.
To report a power please say or enter the five digit ZIP code for your service address."
Excerpt from a call with National Grid
Friday, February 7, 2025 5:06 PM
They may need to look up your account
"Thank you for calling National Grid.
If you are calling to report a gas odor or damaged gas line, press one.
To report a power outage, downed wire, street light, or for any other emergency power problem, press two.
Otherwise, plea you have reached the automated outage report line.
To accurately report the outage location, let's find out which account you're calling about.
One moment.
The number you're calling from is not associated with an account. Which method would you like to use to look up your account?"
Excerpt from a call with National Grid
Tuesday, December 17, 2024 12:28 AM
The first phone menu
"Thank you for calling National Grid.
Say or enter the five digit ZIP code for your service address.
If you're calling to report a gas odor or damaged gas line, press one.
To report a power outage, downed wire, street light, or for any other emergency power problem, press two."
Excerpt from a call with National Grid
Tuesday, June 3, 2025 5:55 PM
What are the hours and when should I call?
National Grid operates the call center for this 800-322-3223 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 578 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with National Grid at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Grid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Grid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Grid is Wednesday.The most busy day to call is Friday, which averages 101% more phone calls by comparison.Again, this is based on a sample of 578 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call National Grid is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Grid staffs the call center well on Wednesday.
I'm planning a move and I need to take care of a few tasks before the move actually happens One of the tasks on my to-do list is to transfer my utility services. Working my way through the list, I could see that I had to call the National Grid to get my electrical service moved to my new home. I had been putting this task off because I hate waiting on hold, and I figure with the early summer storms we've been having, there might be a wait. Plus, the National Grid also deals with natural gas so between gas and electrical services, they may have a lot of customers that need service at any one time.
Luckily, it didn't take that long at all. When I called, an automated agent said, "Thank you for calling National Grid, for English press 1. For espanol, press 2. If you are calling to report a damaged gas line or gas odor, press 1. To report a power outage, downed wire, or street light, otherwise, please press 3 to continue."
I pressed 3 since I didn't have an emergency to report, and it said, "Please say or enter the service zipcode for your service address. In a few words, briefly tell me the reason for your call today?" I responded that I wanted to "transfer my service" and it asked me back if I wanted to stop one service and start another. Once I confirmed that I did, it asked me, "How would you like to look up your account? By phone number, social security number, or account number."
I chose phone number, and once I entered my number it transferred me to a representative. I had to sit on a hold line for about two minutes and then I was able to talk to someone and resolved the entire issue in just under five minutes.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call National Grid
If you have time to do a bit of reading before you call National Grid, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any National Grid customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to National Grid, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new service: "Im Jordan, and Im calling to request new service."
- From a call lasting 12m 28s , Jun 3, 2025 6:03 PM
Information about why customers call National Grid is extracted from issues that customers have reported to GetHuman.
National Grid, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- National Grid customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is National Grid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Grid agent. This phone number is National Grid's best phone number because 2,508 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-3223 include Pay Bill, Update Account Info, Setup Payment Arrangement, Cancel Service, Setup Service and other customer service issues. Rather than trying to call National Grid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, National Grid has 6 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for National Grid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Grid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
