A:Say nothing, and let system time out before transferring you to operator.
Q:
Does Optus offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Optus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say nothing, and let system time out before transferring you to operator
What are the hours and when should I call?
Optus operates the call center for this 1300300937 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 11,342 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Optus is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 11,342 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Optus
In summation, the best day to call Optus is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optus staffs the call center well on Wednesday.
Why Customers Call Optus
If you have time to do a bit of reading before you call Optus, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Optus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Optus is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Optus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Optus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus agent. This phone number is Optus's best phone number because 68,054 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 1300300937 include Change plan, Billing, Technical Support and other customer service issues. Rather than trying to call Optus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Optus has 1 phone number. It's not always clear what is the best way to talk to Optus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Optus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.