A:Not at this number; hours here are Mon-Fri 7am-5pm, Sat-Sun 8am-5pm EST.The least busy day is Friday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this SEPTA phone number to document the phone system.
Here is how our research team describes the way the SEPTA phone system greets you: For travel information or lost and found, press 1; For complaints and commendations, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
What are the hours and when should I call?
SEPTA operates the call center for this 215-780-7800 phone number Mon-Fri 7am-5pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 2,974 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SEPTA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SEPTA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SEPTA is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 2,974 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call SEPTA
In summation, the best day to call SEPTA is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SEPTA staffs the call center well on Friday.
More SEPTA Customer Service Contacts
There are of course other ways to contact SEPTA customer service besides the phone. Below we list the best ones, by medium.
SEPTA, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of SEPTA, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- SEPTA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is SEPTA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SEPTA agent. This phone number is SEPTA's best phone number because 17,844 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 215-780-7800 include and other customer service issues. Rather than trying to call SEPTA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or twitter or web. In total, SEPTA has 1 phone number. It's not always clear what is the best way to talk to SEPTA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SEPTA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SEPTA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.