A:Press 1 for English, then must choose an option 1-4.Our free phone can also navigate phone menus to get a live human at Shark Vacuum for you.
Q:
Does Shark Vacuum offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 33 seconds.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1 for English 2 for French or 3 for Spanish · Product assistance or status of a recent order, press 1. To purchase current TV offers, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Shark Vacuum below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Shark Vacuum phone number to document the phone system.
Here is how our research team describes the way the Shark Vacuum phone system greets you: Product assistance or status of a recent order, press 1. To purchase current TV offers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then must choose an option 1-4.
Below are some clips we've found from Shark Vacuum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling SharkNinja.
For English, please press one.
For product assistance or status of a recent order, press one."
Excerpt from a call with Shark Vacuum
Thursday, January 11, 2024 9:42 PM
The first phone menu
"Thank you for calling SharkNinja. For in
For product assistance or status of a recent order, press one.
To purchase current TV offers, press two."
Excerpt from a call with Shark Vacuum
Monday, February 19, 2024 7:14 PM
What are the hours and when should I call?
Shark Vacuum operates the call center for this 800-798-7398 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,075 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Shark Vacuum at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shark Vacuum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shark Vacuum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shark Vacuum is Sunday.The most busy day to call is Monday, which averages 169% more phone calls by comparison.Again, this is based on a sample of 2,075 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday, which is 546% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Shark Vacuum is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Shark Vacuum staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
When you call Shark Ninja's customer service phone number, you're greeted by an automated message system that immediately offers support in English (press 1), French (press 2), and Spanish (press 3). This feature is excellent and increases caller accessibility.
After selecting your language option, you're presented with a short phone menu: press 1 for product assistance or the status of a recent order, press 2 to purchase current TV offers, or press the star key to repeat these options. If you don't make a selection, the phone menu will automatically repeat. If you still don't make a selection, it will repeat a total of three times before the call is automatically terminated.
If you press 1, you're presented with a secondary phone menu: press 1 for Shark products, press 2 for Ninja products, press the star key to repeat these options, and press 9 to return to the main menu. If you press options 1 or 2, you're presented with a tertiary phone menu of different products. You're told to select the specific product you need assistance with and to have it on hand for troubleshooting with a representative.
Considering the technology and number of products involved, a phone menu setup like this makes sense as it directs callers to the representatives and/or experts needed for the specific product in question.
However, there is no direct option to speak with a representative, and the fact that the call is terminated if callers struggle with navigation is frustrating. In my opinion, automatic call termination gives the impression that a company doesn't care about its customers' concerns and would rather not spend the time or resources attending to them.
Personally, I wasn't calling about a specific product or current TV offers; I had a different question. The only way for me to reach a representative was to select a product erroneously and hope the person on the other end could help me. This doesn't seem fair to either the customer or the employee.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Shark Vacuum
If you have time to do a bit of reading before you call Shark Vacuum, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Shark Vacuum customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Shark Vacuum, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about vacuum part: "I need a small roller for one of the small pet roller for the one x one forty one."
- From a call lasting 50m 41s , Jul 23, 2025 3:20 PM
Inquiring about product features: "I want something that's auto sensing and it has the bend in the neck to go under tables."
- From a call lasting 2m 30s , Jul 9, 2025 2:01 PM
Information about why customers call Shark Vacuum is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shark Vacuum provides this option.
As a last, sometimes only, resort- Shark Vacuum customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Shark Vacuum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shark Vacuum agent. This phone number is Shark Vacuum's best phone number because 354 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-798-7398 include Track an Order, Technical Support, Refund an Order, Replacement Part, Warranty Claim and other customer service issues. Rather than trying to call Shark Vacuum first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Shark Vacuum has 2 phone numbers. It's not always clear what is the best way to talk to Shark Vacuum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Shark Vacuum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shark Vacuum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
