TCL Phone Number

Calling TCL customer service faster by GetHuman

877-300-8837
Customer service
Current Wait: 40 minutos (33m avg)
Hours: 24 hours, 7 days; best time to call: 9am
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Reasons customers like you called recently

Hi it seems my phone will allow me to make and receive phone calls about * weeks of the...
I have movies in my usb in mp* format. It is not being played in my tv? What format doe...
I have purchased one ** inches TCL led from Amazon, some how one line came on the scree...
Television not working
I have model ***s*** TCL roku tv. Cannot turn off closed captions, even though I have...
Service canter tv is not fix today please my tv Today fix
My tcl tv will only program * channel using antenna tv. How can I program the rest of...
Replacement remote*Roku tv ****x*Tcl model *******Serial no. YN**********
We had our TCL **" TV repaired, but the next day it was still not working.**We have bee...
My new remote is not working properly
I purchased tcl tv less than year ago, but sensor stopped working since * months, una...
Dear ladies and gentlemen! **There is no sound when getting SMS or WhatsApp messages...
Is the small roku remote the only remote that comes with model ***S***? When we try to...
I have TCL tv ** inch led under * years warranty it has been shut from last * months.I...
I received a message last night (approx ** pm), regarding the system update due to tak...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on TCL's Phone-Based Customer Care

TCL is a multinational consumer electronics company. As a major supplier of popular products used in people's homes, it isn't surprising that TCL gets a lot of requests for customer service each and every day.

Why Do People Call TCL Customer Support?

People call TCL for a range of reasons, including:

  • Getting information about products
  • Finding product retailers and authorized repair centers
  • Troubleshooting and technical support
  • Filing warranty claims

It should be noted that while TCL does showcase its products on its website, it only provides links to authorized retailers, and does not sell its products directly to consumers in the United States.

Best Practices for Calling TCL Customer Service

  • If you need to call TCL customer service, there are several things that you can do two expedite your call and get the service that you deserve:
    Like many companies, TCL has several different divisions and each division has its own customer service department. Visit the website and make sure you are calling the correct number. TCL organizes is divisions by product type.
  • Call during business hours. Hours of operation for most divisions are Monday through Friday, 8 AM to 9 PM Eastern time and Saturday and Sunday 9 AM to 6 PM Eastern time. If you are calling about a mobile device, customer service hours are Monday through Friday 10 AM to 11 PM Eastern and Saturday 11 AM to 10 PM Eastern.
  • Have all relevant documentation available when calling. This might include model and serial numbers for your devices and equipment, store or online order receipts, screenshots, and copies of previous correspondence between you and TCL, or the retailer, regarding your issue.
  • If you are calling for troubleshooting or technical support, have your device or equipment in the room with you so that you can troubleshoot along with the customer service representative.
  • Have some way of taking notes during your call. Call notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling TCL Customer Service?

Online research does not reveal any pattern of customer complaints about TCL's phone-based customer service. This seems to suggest that consumers are generally satisfied with the level of customer support provided by the company.

What Kind of Issues can TCL Customer Service Representative Resolve?

TCL customer service can resolve many consumer issues, including, but not limited to, answering questions about product features and benefits, helping customers learn how to use their product, troubleshooting possible technical problems, providing information about retailers and helping users make a warranty claim.

What Can't Be Resolved With a Call to TCL Customer Service?

TCL does not sell its products directly, so customer service will not be able to sell you the item that you select. In addition, TCL customer support may have limited means of addressing problems that you might be having with a local retailer of TCL products. While a customer service representative may be able to provide technical support, issues such as malfunctioning or defective equipment cannot be fully addressed over the phone.

Product incompatibilities can be a significant frustration for many consumers. While a customer service agent may be able to recommend a workaround, ultimately, you may need to purchase new equipment or work with the manufacturer of your incompatible products. TCL cannot be responsible for incompatibilities with third-party electronics.

What Should You Do If You Have an Unsuccessful Call with TCL?

If you get off the phone with a TCL customer service representative and feel as though your questions were not answered or that your issues were not resolved, don't give up. You may still have options.

  • First, review your call notes or if you did not take call notes, jot down what you remember from the call. You may be able to identify areas of miscommunication or misunderstanding that contributed to the call being unsuccessful.
  • Next, call back and explain to the customer service representative this is your second call about the matter. Describe what went wrong with the first call and then state your preferred resolution. Doing this can give you and the customer service agent a shared goal to work toward.
  • If a second call does not resolve your issue, try getting in touch another way. TCL does provide an online email option. Carefully describe your issue and submit your request. This option also provides you with a text record of your conversation with customer service.
  • Another option is to connect with the retailer that sold you your product. The retailer may be willing to intervene on your behalf or even handle the issue on its own as a goodwill gesture.

Customer Number 877-300-8837 - by the Numbers

Número de teléfono para marcar877-300-8837
Devolución de llamada disponibleNO
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar9am
Navega por el laberinto del teléfono a un humanoSolo espera en la linea
Espera promedio
Espera actual40
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono
Calidad de la comunicación73%
Calidad de la ayuda78%
Votos de los clientes288
Información actualizada por última vezSun Nov 22 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

TCL's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de TCL, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente TCL. Este número de teléfono es el mejor número de teléfono de TCL porque 5,358 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 877-300-8837 incluyen Activate Account, Order a Part, Overcharge on Account, Suspended Account, Account Access y otros problemas de servicio al cliente. En lugar de tratar de llamar a TCL, le recomendamos que nos diga qué problema tiene y luego, posiblemente, contactarlos por teléfono. En total, TCL tiene 1 número de teléfono. No siempre está claro cuál es la mejor manera de hablar con TCL representantes, por lo que comenzamos a recopilar esta información a partir de sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting TCL - by phone or otherwise

Si bien 877-300-8837 es el mejor número gratuito de TCL, también es la única forma de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros TCL clientes, es contándole a GetHuman sobre su problema anterior y permitiéndonos encontrar a alguien que lo ayude. Además de intentar llamar, lo mejor es comenzar diciéndonos cuál es el problema anterior. Si cree que esta información es inexacta o conoce otras formas de comunicarse con TCL, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for TCL.

What is GetHuman's Relationship to TCL?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TCL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Comcast Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Boost Mobile or Comcast. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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