A:Calling this Valero Energy number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Valero Energy for you.
Q:
Does Valero Energy offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Valero Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Valero Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Valero Energy number should go right to a real human being
Below are some clips we've found from Valero Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"I still didn't hear you. Please enter your eight digit account number including any leading zeros."
Excerpt from a call with Valero Energy
Tuesday, March 18, 2025 2:24 AM
They may ask you to say or enter information
"Hi. This is Valerie in the if you know your party's four digit extension, please say it now.
We've made some changes to the account number on some of our credit cards.
If the account number on your credit card begins with nine two followed by eight digits.
Please ignore the nine two when saying or entering your account number.
Please say or enter your eight digit account number including any leading zeros."
Excerpt from a call with Valero Energy
Tuesday, March 18, 2025 2:24 AM
In fact, much of this information on this page is superfluous because this Valero Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Valero Energy operates the call center for this 800-333-3560 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Valero Energy at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Valero Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Valero Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Valero Energy is Thursday.The most busy day to call is Tuesday, which averages 260% more phone calls by comparison.Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Valero Energy is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Valero Energy number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Valero Energy
If you have time to do a bit of reading before you call Valero Energy, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Valero Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Valero Energy is extracted from issues that customers have reported to GetHuman.
This is Valero Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Valero Energy agent. This phone number is Valero Energy's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-3560 include and other customer service issues. Rather than trying to call Valero Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Valero Energy has 1 phone number. It's not always clear what is the best way to talk to Valero Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Valero Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Valero Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.