Virgin Mobile is a prepaid, no-contract wireless service that operates in the United States. With over 6 million customers, the company has developed a robust customer service department to meet consumer needs.
People call Virgin Mobile's customer support for many different reasons, including:
While calls to most customer service call centers are straightforward, there are still a few things that you can do to make the call go more smoothly:
A review of online consumer websites indicates that many people are unhappy with Virgin Mobile's phone-based customer service. Primary complaints include language barriers, long wait times and incorrect information being provided by phone representatives.
One consumer website included a story of a man who attempted to purchase a phone from Virgin Mobile as a holiday gift. While he explained the necessity of quick shipment to the company and even upgraded to next-day air delivery, the company failed to ship the phone on time.
When he tried to cancel the phone, he was assured that its shipment was indeed canceled and that he would be getting a refund. However, the refund did not arrive and after multiple calls he was told that the phone was shipped to him and that he would have to return it to receive a refund.
Virgin Mobile call centers are capable of resolving most consumer concerns, including service starts, changes and cancelations, along with technical support and billing questions.
It should be noted, however, that while a Virgin Phone representative may be able to perform basic remote diagnostic tests on your device, repairs and exchanges will have to be coordinated by mail or visiting a retailer.
Not all calls to Virgin Mobile are successful in solving your problem or answering your questions. If you hang up the phone feeling that you weren't able to get your point across or that the options offered to you are unsatisfactory, don't give up. Instead, get back in touch with Virgin Mobile and ask again, politely, that they address your situation.
Take some notes: Before contacting Virgin Mobile again, consider writing out what happened during the last call, as well as what your exact problem is and how you would like to see it resolved. Having this information handy can help you to better explain your situation to the next customer service representative you speak or write to.
Call back: Every Virgin Mobile phone representative is a unique person. Training, experience and personality can vary from agent to agent, which is why calling back is often a good idea. A different customer service representative may be better able to understand your concern and find a resolution for you.
Use live chat: Some issues are better presented, and resolved, in writing. Virgin Mobile's live chat option allows you to communicate directly with a customer service representative via text. One advantage of live chat is that you'll have a transcript of your conversation, something that can be useful if you have to escalate your case.
Reach out over social media: Virgin Mobile is active on multiple social media platforms. Get in touch via Twitter or Facebook.
Send an email: Virgin Mobile supports email customer service requests. Visit the Virgin Mobile page and complete their online form.
Visit a retail store: Some retailers, such as Walmart and Best Buy, sell Virgin Mobile plans and devices, although the brand does not have its own stores. A visit to a retail specialist may resolve your issue, particularly if you need to purchase a new device.
Este es el mejor número de teléfono de Virgin Mobile, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Virgin Mobile. Este número de teléfono es el mejor número de teléfono de Virgin Mobile porque 36,396 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 888-322-1122 incluyen Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone y otros problemas de servicio al cliente. El Virgin Mobile centro de llamadas al que llama tiene empleados de India, Colombia y está abierto 4am-9pm PST según los clientes. En total, Virgin Mobile tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Virgin Mobile representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Si bien 888-322-1122 es el mejor número gratuito de Virgin Mobile, existen 6 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros Virgin Mobile clientes, es llamando a su 877-877-8443 número de teléfono de su Broadband2Go departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 877-877-8443 para Broadband2Go. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Virgin Mobile, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Virgin Mobile.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.