AT&T Phone Number

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Customer service
nuevos clientes
  • Calls AT&T's Internet & TV support department
  • The average hold time is 89m
  • The current wait is approximately 110m
  • Hours are Mon-Fri 8am-7pm EST, Sat 8am-5pm EST
  • The best time to call is 8:10am
  • Temas populares para este centro de llamadas: Cancelar servicio, Disputar un cargo, Interrupción del servicio, Cambiar servicio y Soporte de dispositivo.
  • Reach a live AT&T agent: Presione 0 luego 8 luego 4 luego 2 luego 1
  • What you hear when you call: Si está llamando sobre el servicio telefónico de intercambio regular, presione 1. Para ventas o necesidades de servicio de AT&T, presione 2.

Notas del editor sobre el servicio de atención al cliente por teléfono de AT&T

Nov 29, 2023

AT&T is a telecommunications, home security, Internet and cable TV provider. As the largest telecommunications company in the world, AT&T maintains a comprehensive customer support system to meet its customer's needs. Many customers strongly prefer to contact AT&T over the phone for a direct conversation with a customer service representative.

Why do People Call AT&T Customer Service?

People call AT&T for many reasons, including:

  • Starting, changing or canceling services
  • Purchasing and upgrading devices
  • Technical support
  • Scheduling service and installation visits
  • Learning how to return or drop off devices and equipment

Contacting the Right Division

AT&T offers multiple services, including mobile and landline phone service, security, Internet service, and both satellite and cable television. Some of these services are offered under specific brand names such as DirecTV and U-Verse. When contacting AT&T customer service by phone, make sure that you are calling the number for the division or service you need help with.

Another thing to consider when locating phone numbers for AT&T is that some divisions have different numbers for different types of services.

For example, there may be separate toll-free numbers for new service requests, billing questions and technical support. Each number may also be taking calls during different hours. Checking this information before calling can save you time and frustration.

Tips for Calling AT&T Customer Service

  • Before calling AT&T customer support, make sure you have your account number handy. You can find it on your bill or via your dashboard on AT&T's website.
  • Each AT&T service or division has different call center hours, so it's a good idea to check ahead of time so that you know when to call.
  • AT&T does offer phone support for people with disabilities, including TTY calling for those who are deaf or hearing impaired.

How do People Feel About AT&T Customer Service Calls?

There are numerous reports online from people who are unhappy with AT&T phone-based customer service. Complaints range from long wait times to inaccurate information provided by a representative to promises not kept. There are, however, many other reports from consumers who are pleased with the customer care that they've received from AT&T representatives.

Media Cases

One newspaper documented a case in which a long-time customer of AT&T asked for an extension on his auto-pay due to a family illness that had depleted his checking account. An AT&T phone representative granted the extension, but the account was still charged, resulting in large fees.

In another case, a customer relocated and wanted to transfer her AT&T services. AT&T responded by canceling her current loyalty points, sending her multiple bills for services instead of one consolidated bill. She ended up spending hours of her time on hold with AT&T phone-based customer service, and her issues still were not resolved despite many promises.

What Issues Can AT&T Customer Service Resolve Over the Phone?

AT&T can resolve many consumer issues over the phone, including technical support, billing issues, selecting different packages and starting or ending service. Issues that aren't so easily resolved via phone include problems with malfunctioning and aged equipment and devices. These items will have to be brought or shipped to a service center for repair or replacement.

What Can I do if I am Dissatisfied with AT&T Phone-Based Customer Service?

If you've hung up the phone after a call to AT&T customer service and feel demoralized because your case was not resolved, don't fret. There are other ways off addressing your concerns.

You might first want to write down what happened during your last call. Then, write out a description of your problem and your desired resolution. Having this information in writing can help you explain your situation to other customer service specialists when you talk to them.

From there, consider these options for addressing your concerns:

  • Try calling AT&T back: In some cases, the training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't resolve the matter, dial AT&T again. A different representative may be better able to understand your concerns and get your situation resolved.
  • Consider live chat: AT&T offers live chat through its website and app. If you feel that you express yourself better in writing, or want a written record of your conversation with a customer service representative, live chat might be your best option.
  • Reach out over social media: AT&T has accounts on several social media platforms. You can connect with a specialist who can research your issue and help you get matters sorted out. As with live chat, you'll also have a record of your conversation, which may be useful if you have to escalate your case.
  • Visit an AT&T retail store: A face-to-face consultation with a store associate may resolve your issue. In addition, visiting a store may be the best way to get hands-on technical support for equipment or devices.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

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Moving out, unsure what to return with router and cords
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Technical information about Internet Air
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I need my account number
Tech support, internet not working, need a technician to come out to our business.
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How to call AT&T

AT&T Customer Phone Number 800-288-2020 - Stats

Número de teléfono para marcar800-288-2020
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasSoporte de Internet y TV
Horario del centro de llamadasLunes a viernes de 8 a. m. a 7 p. m. EST, sábados de 8 a. m. a 5 p. m. EST
El mejor momento para marcar8:10 am
Espera promedio89 minutes
Espera actual110 minutes
Rango (entre números de teléfono)1
Rango (general)1
Communication channelsteléfono, correo electrónico, facebook, web, twitter
Calidad de la comunicación78%
Calidad de la ayuda59%
Votos de los clientes64,210
Información actualizada por última vezMon Nov 27 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de AT&T, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente AT&T. Este número de teléfono es el mejor número de teléfono de AT&T porque 220,254 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-288-2020 incluyen Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support y otros problemas de servicio al cliente. El AT&T centro de llamadas al que llama tiene empleados de California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas y está abierto Mon-Fri 8am-7pm EST, Sat 8am-5pm EST según los clientes. En total, AT&T tiene 15 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con AT&T representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

What is GetHuman's Relationship to AT&T?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with AT&T, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our AT&T Customer Service page for more information.
AT&T Customer ServiceAT&T Call-back Service

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