T-Mobile Phone Number

Calling T-Mobile customer service faster by GetHuman

800-937-8997
Customer service
Current Wait: 25 minutos (24m avg)
Hours: Mon-Sun 6am-10pm EST; best time to call: 7:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Diga "No tengo uno" y luego "Nuevo servicio", luego "Representante".

Reasons customers like you called recently

I need to switch my T-mobile Android LG V** phone for an Apple iPhone * that was on Spr...
I recently bought a used phone from a seller on ebay, they said it was unlocked but it...
I have a old sprint LG tribute empire cell phone and I want to see about trading it for...
My hotspot is not working and i cant log into my account
my sim card on my phone is locked and i need the Puk code to unlock my sim card to my p...
Need the network unlocked on my T-Mobile phone
Need human assistance
home internet hotspot
I need to unlock my LG v** thing IMEI *************** using the app on the phone device...
Unlock Network my phone on CDMA.hbhhnnsjbrjrjcevdu he has rx in ejd
Darien, GA *****, apparently T-Mobile tower (eNB ID ******-LTE) is on top of City of Da...
can not refill my account. tried several times I can not even access my account anymore
I would like to get netflix going with my account.
Does T-mobile have there own Wi Fi. Or TV Service
When I try to refill my two cell phones I get a 'don't recognize that number"**they are...
See more recent reasons for calling

Help me with my issue

How to call T-Mobile

Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Customer Number 800-937-8997 - by the Numbers

Número de teléfono para marcar800-937-8997
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-Dom 6 am-10pm EST
El mejor momento para marcar7:30 am
Navega por el laberinto del teléfono a un humanoDiga "No tengo uno" y luego "Nuevo servicio", luego "Representante".
Espera promedio
Espera actual25
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, web, twitter, facebook
Calidad de la comunicación66%
Calidad de la ayuda59%
Votos de los clientes7,295
Información actualizada por última vezSun Oct 18 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de T-Mobile, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente T-Mobile. Este número de teléfono es el mejor número de teléfono de T-Mobile porque 130,326 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-937-8997 incluyen Payment Arrangement, Dispute a Charge, Update Account Info, Account Access, Device Support y otros problemas de servicio al cliente. El T-Mobile centro de llamadas al que llama tiene empleados de New Mexico, Texas, Philippines y está abierto Mon-Sun 6am-10pm EST según los clientes. En total, T-Mobile tiene 10 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con T-Mobile representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting T-Mobile - by phone or otherwise

Si bien 800-937-8997 es el mejor número gratuito de T-Mobile, existen 16 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros T-Mobile clientes, es llamando a su 877-746-0909 número de teléfono para su Servicio al Cliente departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 877-746-0909 para Servicio al Cliente. Si cree que esta información es inexacta o conoce otras formas de comunicarse con T-Mobile, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for T-Mobile.

What is GetHuman's Relationship to T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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