You cannot speak to a real human being at this phone number.Yelp does not provide phone support; customer service can only be accessed through their online Support Center. The videos below demonstrate how to do so.
Q:
Does Yelp offer 24 hour customer service?
A:Not at this phone number.Below are other customer service channels and hours.
How to contact Yelp Customer Service
There are other ways to contact Yelp customer service besides the phone. Below we list them by medium, from most to least popular.
Report a problem using Yelp's app
To access the Yelp Support Center, select the "Support Center" link from the profile menu.
Open the Yelp app and tap your profile on the bottom. Scroll down and click on "Settings and Support." Tap on "Support." Type your issue into the search bar. Most issues are solved in an online guide, but you can also report business listing issues but clicking the three dot's on the listing, then tap "Suggest an edit" and fill out the form for the issues that need to be addressed.
Report a problem on Yelp's website
Watch this video for directions on how to access Yelp's online Support Center.
Yelp provides a consistent support experience across both its app and website.
Get back into your Yelp account
If you're locked out of your Yelp account, whether it's hacked or you've forgotten your username and password, you can still contact support. This video will show you how.
Go to yelp-support.com, scroll down and click on "Yelp For Consumers." Scroll down to "Privacy" and click on the article that says "What should I do if I think my account has been compromised." Then click on "Please contact our support team." Fill out the form on the next page and make sure to include your old email or phone number or an old business linked page. Once you are done, press "Submit."
As a last, sometimes only, resort- Yelp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Yelp?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Yelp, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any Yelp customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Can I get a real live person at this phone number?
Even though this Yelp number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:The voice recorded person on the phone tells you to go online at Yelp.com/contact.
Conclusion and closing notes
This is Yelp's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Yelp agent. This phone number is Yelp's best phone number because 59,071 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Yelp customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 877-767-9357 for, including Refund, Setup Account, Remove a Review, Someone is Harassing Me, Technical or service issue and other customer support issues. The Yelp call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Yelp has 1 phone number. It's not always clear what is the best way to talk to Yelp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Yelp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Yelp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
