A:Stripe does not offer phone support. For assistance, it's best to visit their online Support Center. The following videos demonstrate how to contact them.
Q:
Does Stripe offer 24 hour customer service?
A:Not by phone.But you can contact Stripe 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Stripe Customer Service
There are other ways to contact Stripe customer service besides the phone. Below we list them by medium, from most to least popular.
Report a problem using Stripe's app
To access the Stripe Support Center, click the "Contact Stripe Support" link in the Profile menu.
Open the Stripe app and tap on the profile in the top left corner. Then, select "Contact Stripe Support" at the bottom, in the Support section. Scroll all the way to the bottom of the next screen and click on "Contact Stripe Express Support." You will be entered into an automated chat. If your issue still isn't resolved after the chat, you will then be connected to chat with an actual agent.
Report a problem on Stripe's website
Watch this video on how to use Stripe's online Support Center.
Whether you use the Stripe website or app, the help process is consistent between the two platforms.
Get back into your Stripe account
Even if you've forgotten your Stripe login details, suspect your account has been compromised, or just can't access your email, you can still reach customer support. The following video explains how.
On the login screen click "Forgot your password" and enter your email. Stripe will send you a reset link where you can change your password. If you don't have access to your emai,l go to Stripe.com and click on the widget that says "Chat with Stripes sales." Next, click on "Account Support" and you will be taken to the Support site. In the list of articles, click on the one that says "Can't complete two-step authentication." You will then see link to the account recovery form, click that. The next screen will ask you to submit identification to verify that you are the account owner. Follow those instructions.
Click this link, select the option for Live Chat and enter your information
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Stripe provides this option.
Use the link to connect with customer service through Twitter
24 hours, 7 days
Stripe, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Click this link, select the option for a callback and enter your information
24 hours, 7 days
As a last, sometimes only, resort- Stripe customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Stripe?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Stripe, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any Stripe customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Stripe's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Stripe agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Stripe anyways and help you with your issue. Over the last 18 months, 86,718 customers like you have come in search of a phone number for Stripe and helped us confirm they don't have one. Common reasons that people try to call Stripe customer support department include Account Access, Close Account, Dispute a Charge, Trouble Receiving a Payment, Setup Service and other customer service issues. Rather than trying to call Stripe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or twitter. Unfortunately, right now Stripe doesn't have any phone numbers. It's not always clear what is the best way to talk to Stripe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Stripe Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Stripe, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Stripe customers like yourself.
GetHuman does not provide call center services or customer support operations for Stripe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stripe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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