The best of the 2 ways to get in touch with by GetHuman Phone Number
800-239-5230 · Servicio al Cliente
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue Live Chat
Unfortunately, does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted

I lost my phone that was connected to my ** and me account via Apple ID. I got a new ph...
Do I have to us your test or can. Send my results from ** and me to you to be matched?
* questions *Do you share information with other DNA services such as ancestry?* I am q...
Sent my package it shows that it arrived on the **th but when I look at the app it says...
My dna was genotyped since December *th and now they’re trying to say they restarted it...
I need to cancel my service and receive a $** refund.
I didn't recall that I was being charged $** recurring. Please can cancel and refund t...
I ordered several kits for Christmas gifts, all which included the health portion of th...
Threw away tube and need replacement
I mailed my kit * weeks ago (Nov **) and it has still not arrived at the lab, today is...
Hi there. I have had a **andme kit for awhile. Forgot about it and would like to give...
I cancelled my *****@***.com account I use for **andme and trying desperately trying to...
Hello,*I completed my saliva sample to send to **andme but found that I had accidentall...
Why is my son dna test now working
I have been billed $** that I did not authorize
More customer issues

Help me with my issue contact information - compared

Above are our top recommendations for how to contact, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following mediums: Phone, Web.

Phone number / contactWaitVotes
Servicio al Cliente
3 minutos97
Online Help
Servicio al Cliente
<2 horas256

Does GetHuman work with

GetHuman does not work directly with's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!