Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Servicio al Cliente
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
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Recent reasons customers contacted Ancestry.com:

Every time I put in the code to activate my dna code
I did a ** day free trial and then it would cost $** a month so I canceled it yesterday...
My family trees have disappeared.. this name comes up when I sign in ‘Buechler’
Tried to download DNA raw data, entered password for kenwdwards**, tols to check email...
My tree is mostly missing
Order * tests on November **,**** and haven't received them. WAS SUPPOSE TO BE CHRISTMA...
I bought a DNA test for my grand daughter for Christmas and now it is saying it will no...
I have an ancestry and have had for several years. My husband Paul W. Logan set it up...
A person in Poland that I know and have visited with the same last name as mine Kurys...
You charged my acct twice for one kit??
I cancelled my subscription the day i was charged and was told it would take * business...
I need to cancel an account that I just opened because I wasn"t aware that my wife alre...
My account is not due to close till **jan***** why Cani not suddenly access it
Purchased a gift membership for a friend but used the wrong email. Need to fix
The name on my ancestry account is Donna Jo Riggs. I need for the name to be Donna Jo R...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Servicio al Cliente
3 minutos1500
support@ancestry.com
Servicio al Cliente
<79 horas740
Online Help
Servicio al Cliente
<89 horas1069

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