Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Servicio al Cliente
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
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Recent reasons customers contacted Ancestry.com:

A Joanne Pratt has contacted me through your message program on Ancestry. **I try to re...
There is a photo of me that I’d like to have removedI did not add it I did not approve...
I just want my money back.. I canceled a week ago and now I have to canceled again toda...
I canceled my subscription months ago and notice my credit card is still being charged...
i sent in my sample* received email telling me my sample arrived. *I eventually receive...
Trying to get free shipping
I hit the button and ordered deluxe membership *I don’t want this and don’t need it wou...
I wish to cancel my account.
I bought an Ancestry DNA kit two days ago at full price, but it is half price today. C...
I subscribed to ancestry.com with regular membership. Then I saw that I could have acce...
i have not used my World Explorer Membership in * months and came back to it yesterday...
They said the code is invalide
This is for ancestry I sent in my kit several weeks ago and I have not heard anything b...
Test kit may have been lost in the mail. kit was activated on mar **. no updates since then.
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Servicio al Cliente
3 minutos1507
support@ancestry.com
Servicio al Cliente
<89 horas747
Online Help
Servicio al Cliente
<82 horas1076

Does GetHuman work with Ancestry.com?

GetHuman does not work with Ancestry.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ancestry.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ancestry.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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