A:For Residential customers. Press 2, then zip code.Our free phone can also navigate phone menus to get a live human at WOW! for you.
Q:
Does WOW! offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 21 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for WOW! below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this WOW! phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For Residential customers. Press 2, then zip code.
Below are some clips we've found from WOW!'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Hi. And thank you for calling Wow.
We're here to connect you to your world through reliable services that make life easier.
So let's get started.
If you are currently a Wow customer or are in the process of connecting Wow services, press one.
If you are interested in becoming a Wow customer, press did you know that live chat is available for most billing and technical support questions?
Visit huawei dot com forward slash chat to chat with an agent today.
To identify your account, please enter your ten digit phone number or your Wow account number followed by the pound sign."
Excerpt from a call with WOW!
Tuesday, July 22, 2025 1:01 PM
They may ask you to enter information with the dial pad
"Hi. And thank you for calling Wow. We're here to connect you to your world through reliable services that make life easier.
So let's get started.
If you are currently a Wow customer or are in the process of connecting Wow services, press one.
If you are interested in becoming a Wow customer, press to order a new residential service for your home, press one.
To order new commercial services for your business, wanna save some time?
Go to huawei dot com to check out special online offers for Wow's Internet, TV, and phone service.
It's easy. Subscribe online today and schedule your install for as early as tomorrow.
Please enter your five digit ZIP code."
Excerpt from a call with WOW!
Wednesday, May 7, 2025 10:00 PM
The first phone menu
"Hi. And thank you for calling Wow.
We're here to connect you to your world through reliable services that make life easier.
So let's get started.
If you are currently a Wow customer, or are in the process of connecting Wow services, press one.
If you are interested in becoming a Wow! Customer, press two."
Excerpt from a call with WOW!
Friday, January 3, 2025 2:03 AM
After you press 2
"To order a new residential service for your home, press one.
To order new commercial services for your business, press two."
Excerpt from a call with WOW!
Monday, May 27, 2024 7:13 AM
What are the hours and when should I call?
WOW! operates the call center for this 866-496-9669 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 2,624 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with WOW! at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WOW! phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WOW! staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call WOW! is Sunday.The most busy day to call is Wednesday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 2,624 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 369% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call WOW! is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that WOW! staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
I'm currently not in a contract anymore with my mobile provider, so I decided now was a good time to explore other options. These days there are a lot of options for mobile providers and many of them aren't major contract providers. If someone can offer me a lower price without locking me into their contract for two years, then it's worth taking a look. WOW! caught my eye as an option for a new 5G mobile provider and I decided to give them a call to see what they could offer me.
When I called, a voice assistant picked up the phone and stated, "Hi, and thank you for calling WOW! We are here to connect you to the world through reliable services that make life easier. If you are currently a WOW! Customer, or are in the process of connecting WOW! Services, press 1. If you are interested in becoming a WOW! Customer, press 2."
I pressed two and then it told me, "To order new residential services for your home, press 1. To order new business services for your business, press 2," and after choosing residential service it asked me to enter my zip code. After I did, it said, "Additional information is needed to see which services are available in your area. Please hold while we get someone to help."
I found this slightly weird, but it only took about five seconds for someone to pick up. He said his name was John, but he had an extremely thick accent. He did talk slowly so that helped, but it took some time to get through my options. I wasn't a big fan of that, but hopefully, if I choose WOW! I won't end up needing customer service too often.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call WOW!
If you have time to do a bit of reading before you call WOW!, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any WOW! customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call WOW! is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- WOW! customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is WOW!'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WOW! agent. This phone number is WOW!'s best phone number because 570 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-496-9669 include Cancel My Services, Lower My Bill, Change Services, Setup Service, Technical and Service Support and other customer service issues. Rather than trying to call WOW! first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, WOW! has 3 phone numbers. It's not always clear what is the best way to talk to WOW! representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for WOW!. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WOW!. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
