Does Chase Credit Cards offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 32 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Phone number for Sapphire Cards, but they can service all other cards. Always answered by a live person. · Chase Sapphire - Enter your full 16-digit credit card account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this Chase Credit Cards number should go right to a real human being · Enter your full 16-digit credit card account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Ignore all prompts, wait for agent. · Enter your full 16-digit credit card account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chase Credit Cards below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chase Credit Cards phone number to document the phone system.
Here is how our research team describes the way the Chase Credit Cards phone system greets you: Enter your full 16-digit credit card account number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu.
Below are some clips we've found from Chase Credit Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"This call will be monitored and recorded, and your voice may be used to prepare verification.
Welcome to Chase card services.
Please enter your full six sixteen digit credit card account number."
Excerpt from a call with Chase Credit Cards
Thursday, July 17, 2025 8:02 AM
The first phone menu
"This call will be monitored and recorded, and your voice may be used for verification.
Welcome to Chase card services.
Please enter your full sixteen digit credit card account number.
If you need more time, press star.
If you are calling to report your card lost, stolen, or damaged, or to check the status of an application, press the pound key."
Excerpt from a call with Chase Credit Cards
Friday, June 14, 2024 7:25 PM
What are the hours and when should I call?
Chase Credit Cards operates the call center for this 800-432-3117 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,687 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Chase Credit Cards at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase Credit Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase Credit Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chase Credit Cards is Sunday.The most busy day to call is Thursday, which averages 76% more phone calls by comparison.Again, this is based on a sample of 1,687 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 2958% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Chase Credit Cards is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chase Credit Cards staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling the customer service phone number for Chase Credit Cards will bring you to an automated messaging system. It says the call will be (not may be, will be) monitored or recorded, and your voice may be used for verification purposes. It then welcomes you to Chase Card Services, offers a Spanish language option (which is great and increases caller accessibility), and directly asks you to enter your full 16-digit credit card account number. The pause after this statement before it asks if you need more time is, without exaggeration, less than one second. If you need more time, you're instructed to press the star key.
If you don't enter a number, press the star key, or just don't do anything for—again, without exaggeration—one second, the system asks you to press the pound key if your card has been lost, stolen, or damaged, or to check the status of an application. If you don't make a selection, the system will once again ask you to enter your 16-digit card number, wait one second, ask you to press pound for the aforementioned concerns, then wait an additional single second.
The robotic voice sounds like two or three different voices mashed together, as if one person is speaking one or two words in a sentence, then switches to another voice, then back to the original, if that makes sense. I don't personally have an auditory processing disorder, but I nonetheless had difficulty keeping up with what was being said, especially considering the pauses were one second or less. I can only imagine how difficult this customer service line would be for someone who does have APD.
To be perfectly honest, I got overwhelmed with all that was being thrown at me. The system just kept repeating over and over without actually pausing, so I hung up and figured I'd have better luck navigating the website.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Chase Credit Cards
If you have time to do a bit of reading before you call Chase Credit Cards, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Chase Credit Cards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chase Credit Cards, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel deceased account: "I'm calling to cancel my mom's account because she's deceased."
- From a call lasting 5m 40s , Jun 28, 2025 5:10 PM
Request for new credit card: "I'm calling to see if I can get my new debit card sent to my house."
- From a call lasting 19m 42s , Jun 28, 2025 5:07 PM
Information about why customers call Chase Credit Cards is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Chase Credit Cards customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chase Credit Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Credit Cards agent. This phone number is Chase Credit Cards's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-3117 include Pay Bill, Lost or Stolen Card, Cancel Account, Dispute a Charge, Check Application Status and other customer service issues. Rather than trying to call Chase Credit Cards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chase Credit Cards has 5 phone numbers. It's not always clear what is the best way to talk to Chase Credit Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chase Credit Cards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase Credit Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
