A:Direct to a human.Our free phone can also navigate phone menus to get a live human at HTC for you.
Q:
Does HTC offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat 8am-5pm EST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HTC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HTC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from HTC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for connecting with HTC.
To achieve a higher level of efficiency, we have changed our menu options.
For residential service, please press one.
For business service, please press two. For the HVAC employee directory, please press pound.
No digit has been selected."
Excerpt from a call with HTC
Friday, April 5, 2024 11:18 PM
The first phone menu
"Thank you for connecting with HTC.
To achieve a higher level of efficiency, we have changed our menu options.
For residential service, please press one.
For business service, please press two.
For the employee directory, please press pound."
Excerpt from a call with HTC
Monday, June 17, 2024 4:55 AM
After you press 1
"If you are calling for information on the affordable connectivity program, please press one.
All other callers, please press two."
Excerpt from a call with HTC
Monday, February 5, 2024 1:35 PM
What are the hours and when should I call?
HTC operates the call center for this 800-824-6779 phone number Mon-Fri 8am-9pm, Sat 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 200 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with HTC at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HTC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HTC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HTC is Saturday.The most busy day to call is Monday, which averages 213% more phone calls by comparison.Again, this is based on a sample of 200 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
Calling this number was unproductive because of the fact that HTC doesn't serve any location except South Carolina. Getting a hold of someone was fairly easy, as you simply have to go through a brief menu and ask for services, but once you get connected, you have to have a South Carolina address to get an account.
This was unknown to me, as I found out upon getting connected with the representative. I asked her what the cost would be to sign up for services with HTC, and she said that she could provide me with a quote after collecting some information from me. First, she wanted to know if I had ever had services with HTC before, and I told her that I had not. She then asked to provide my address, and I gave an address in southern Florida.
At that point, she told me that HTC did not serve Florida and was only available in South Carolina. I apologized for the confusion, as she told me that HTC would not be able to provide services for me. With nothing else left to figure out, I hung up the phone.
A check of the website reveals that HTC's internet service page is not the first thing that comes up, as an electronics corporation called HTC USA also comes up above the HTC website. If someone is searching for HTC, they might get confused because the HTC USA site offers services nationwide. The site and phone number do nothing to tell you that they're only available in South Carolina; if you don't already know, you could easily waste time on this call.
The conversation was quick and friendly, so I would recommend using this number if you can get HTC. However, do not use this number if you aren't a South Carolina customer.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call HTC
If you have time to do a bit of reading before you call HTC, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any HTC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to HTC, and their purpose. Are any of these similar to the reason you are trying to call?
Reactivate HTC phone: "I wanna get it cut back on."
- From a call lasting 4m 34s , Jul 14, 2025 3:30 PM
Information about why customers call HTC is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HTC provides this option.
As a last, sometimes only, resort- HTC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HTC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HTC agent. This phone number is HTC's best phone number because 186 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-824-6779 include Technical support, Warranty, Unlock my device, Recall, Upgrade and other customer service issues. Rather than trying to call HTC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, HTC has 3 phone numbers. It's not always clear what is the best way to talk to HTC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HTC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HTC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
