How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this JustFly phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Here is how our research team describes the way the JustFly phone system greets you: Welcome to Just Fly. If you have an existing booking number or would like to use your future travel credit or voucher, please press 1. If you would like to make a new booking using a credit card, please press 2.
Below are some clips we've found from JustFly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Just Fly. If you have an existing booking number or would like to use your future travel credit or voucher, please press one.
If you would like to make a new booking using a credit card, please press two."
Excerpt from a call with JustFly
Friday, January 5, 2024 12:05 AM
They may ask you to enter information with the dial pad
"Welcome to Justify. If you have an existing booking number or would like to use your future travel credit or voucher, please press one.
If you would like to make a new booking using please enter your nine digit booking number You may find it in your confirmation email."
Excerpt from a call with JustFly
Monday, January 15, 2024 4:17 AM
The first phone menu
"Welcome to Justly. Please note, our phone support focuses on urgent travel for flights within the next seventy two hours.
For other inquiries, visit just fly dot com for twenty four seven chat support.
Thank you for your understanding.
If you have an existing booking number or would like to use your future travel credit or voucher, please press one.
If you would like to make a new booking using a credit card, please press two."
Excerpt from a call with JustFly
Thursday, March 21, 2024 8:49 PM
What are the hours and when should I call?
JustFly operates the call center for this 800-717-5015 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 754 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JustFly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JustFly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call JustFly is Sunday.The most busy day to call is Thursday, which averages 56% more phone calls by comparison.Again, this is based on a sample of 754 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call JustFly is Wednesday.
Why call this JustFly number?
Below is a sample of recent calls to JustFly, and their purpose. Are any of these similar to the reason you are trying to call?
Booking a flight: "I wanted to book a flight online, checking with South Iberian Airlines for a price of a thousand one hundred and ninety seven dollars, but had an issue with payment."
- From a call lasting 3m 25s , Apr 4, 2024 11:41 PM
Confusion about return date: "I have a question about my flight, I don't see a return date on there."
- From a call lasting 12m 44s , Mar 16, 2024 5:57 PM
Inquiring about flight costs: "I'm looking at the cost from Minneapolis to JFK and then JFK to Accra."
- From a call lasting 28m 29s , Feb 18, 2024 3:03 PM
Assistance with flight booking: "I lost my phone and email, need help with my flight booking with Just Fly."
- From a call lasting 7m 17s , Jan 15, 2024 4:07 AM
Booking a new flight: "I'm calling for a new booking, please."
- From a call lasting 10m 29s , Jan 13, 2024 4:42 PM
Booking a flight: "I'm wanting to book a flight from BNA to MAD on March fifteenth."
- From a call lasting 10m 8s , Jan 13, 2024 4:32 PM
More Ways to Contact JustFly Customer Service
There are of course other ways to contact JustFly customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- JustFly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is JustFly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JustFly agent. This phone number is JustFly's best phone number because 19,650 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-717-5015 include Cancelled Flight, Account Access, Delayed Flight, Refund a Charge, Find My Reservation and other customer service issues. The JustFly call center that you call into has employees from Westlake, TX / Argentina and is open 24 hours, 7 days according to customers. In total, JustFly has 1 phone number. It's not always clear what is the best way to talk to JustFly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for JustFly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JustFly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.