A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nelnet Loans below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nelnet Loans phone number to document the phone system.
Here is how our research team describes the way the Nelnet Loans phone system greets you: Technical issues, press 1; otherwise, please remain on the line for additional options.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter social security number.
Below are some clips we've found from Nelnet Loans's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you
For calling Nelnet. Due to high call volumes, our current wait time to speak with an adviser is nine minutes.
You can proceed with our automated phone system or go to our website Nelnet dot student aid dot gov.
The US Department of Education is contacting borrowers with federal student loans in default.
This applies to you only if your loans are in debt collection.
If all your loans are serviced by Nelnet, you won't be contacted.
Nelnet does not service defaulted student loans.
If you are behind in making payments, Nelnet can help you bring your loans current and avoid the consequences of default.
If you don't know who your loan servicer or to check if your loans are in default, log in to your student aid dot gov account with your FSA ID.
The US Department of Education is reviewing the recent executive order regarding the public service loan forgiveness program.
The program is not changing today, and borrowers do not need to take any action.
To learn more about the current program requirements, see your progress and payment counts or submit a PSLF form, visit student aid dot gov slash public service.
A federal court issue an injunction preventing the US Department of Education from implementing the saving on a valuable education or save plan and other income driven repayment or IDR plans.
For the latest information, visit student aid dot gov slash save action.
In order to expedite your call, please enter your nine digit Social Security number or your ten digit Nelnet account number."
Excerpt from a call with Nelnet Loans
Friday, April 25, 2025 5:19 PM
What are the hours and when should I call?
Nelnet Loans operates the call center for this 888-486-4722 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 395 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Nelnet Loans at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nelnet Loans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nelnet Loans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nelnet Loans is Sunday.The most busy day to call is Tuesday, which averages 238% more phone calls by comparison.Again, this is based on a sample of 395 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
When you call the customer service phone number for Nelnet Loans, you're greeted by an automated messaging system. It says, "Thank you for calling Nelnet," and then there is complete silence. I tried pressing the keypad, but there was no response. I then attempted to engage voice activation by speaking, in case the line was voice activated; again, there was only silence.
I hung up and dialed again, and the same thing happened: "Thank you for calling," then complete silence. I assume their customer service phone line is broken, or there's some sort of significant issue going on with it, but it's eerie nonetheless.
The second time I called, I didn't hang up right away. I was curious if anything would happen. With other customer service phone lines, sometimes if you don't say anything or make a keypad selection, an alternative phone menu will be presented or you will be automatically transferred to a representative. In this case, for this specific phone number, nothing happened.
(I can't explain why, but the creepy silence somehow reminded me of The Backrooms.) Anyway, I stayed on the line for a few minutes, waiting to see if anything would happen, but there was no response. So, the line is broken.
I entered the phone number in a search engine, curious to see what other people are saying. The number is still listed as the official customer service phone number for the company. That is very bizarre. Additionally, I didn't find any information on the line being down or broken, so perhaps my experience is a fluke.
Regardless, customers should consider trying a different number or seeking assistance via the website. At the time of this writing, 888-486-4722 is a dead end.
I wonder if the line was partially but not completely dismantled. Who knows! Although, it certainly is creepy.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Nelnet Loans
If you have time to do a bit of reading before you call Nelnet Loans, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Nelnet Loans customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nelnet Loans, and their purpose. Are any of these similar to the reason you are trying to call?
Payment login issue: "I wanna make the payment online. I just can't get myself to log in."
- From a call lasting 7m 4s , Apr 2, 2025 7:13 PM
Request for account status: "I was just calling to reach out and see First, what I'd like to achieve is to figure out how much I would need to pay in order to bring my accounts current."
- From a call lasting 16m 18s , Feb 18, 2025 9:10 PM
Payment processing inquiry: "I really need to find out when my payment processing will be completed."
- From a call lasting 5m 15s , Jan 14, 2025 7:55 PM
Verify address and refund: "So I'm actually calling to verify my address."
- From a call lasting 5m 55s , Jan 8, 2025 8:22 PM
Information about why customers call Nelnet Loans is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nelnet Loans provides this option.
Nelnet Loans Customer Service on X (formerly Twitter)
Nelnet Loans, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Nelnet Loans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nelnet Loans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nelnet Loans agent. This phone number is Nelnet Loans's best phone number because 150 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-486-4722 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Nelnet Loans first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Nelnet Loans has 1 phone number. It's not always clear what is the best way to talk to Nelnet Loans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nelnet Loans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nelnet Loans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
