A:Press 1, then 0 at each prompt until transferred.Our free phone can also navigate phone menus to get a live human at Optimum for you.
Q:
Does Optimum offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm, Sat 9am-1pm EST.The least busy day is Saturday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 12 seconds.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST · Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm, Sat-Sun 8am-6pm EST · Just wait through the menu and they'll eventually transfer you. · Say or enter the 10-digit phone number on my account or say "use my account number." · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Just follow the prompts. they have improved their response time and service dramatically. · Say or enter the 10-digit phone number on my account or say "use my account number."
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Optimum below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Optimum phone number to document the phone system.
Here is how our research team describes the way the Optimum phone system greets you: Say or enter the 10-digit phone number on my account or say "use my account number."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0 at each prompt until transferred
Below are some clips we've found from Optimum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Optimum Business. This call may be recorded.
To get started
You'd like to use your account number. Right?"
Excerpt from a call with Optimum
Tuesday, January 16, 2024 1:30 AM
They may need the phone number on your account
"Thank you for calling Optimum Business.
This call may be recorded. To get started, please say or enter the ten digit phone number on your account."
Excerpt from a call with Optimum
Friday, April 11, 2025 5:46 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Optimum Business. This call may be recorded.
Thanks. Your service has been disconnected due to nonpayment.
A payment of four hundred fifty one dollars and two cents is required immediately.
This may include any unreturned equipment charges.
Please see the details of these charges on your last bill. What would you like to do? You can say your billing information, make a payment with a credit card, make a payment with a check, or repeat my options?"
Excerpt from a call with Optimum
Friday, February 7, 2025 4:45 PM
They may ask you to say or enter information
"Or say use my account number. You can also say become a customer."
Excerpt from a call with Optimum
Friday, April 11, 2025 5:46 PM
The first phone menu
"Thank you for calling Optimum Business. This call may be recorded.
To get started, please say or enter the ten digit phone number on your account.
Or say use my account number. You can also say become a customer.
Please say or enter the ten digit phone number on your account.
Or say use my account number. You can also say become a customer.
Sorry. I still didn't hear you. In order to continue with your call, please say or enter the phone number associated with your account.
Starting with the area code. To try a different way, you can say use my account number or press one.
If you're calling to start service with us, say become a customer or press two."
Excerpt from a call with Optimum
Wednesday, October 23, 2024 12:51 PM
What are the hours and when should I call?
Optimum operates the call center for this 888-276-5255 phone number Mon-Fri 9am-5pm, Sat 9am-1pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,299 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Optimum at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optimum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optimum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Optimum is Saturday.The most busy day to call is Tuesday, which averages 465% more phone calls by comparison.Again, this is based on a sample of 1,299 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday, which is 419% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Optimum representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Optimum is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Optimum staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Since my move to Ohio, I haven't had internet because I've been too busy to sit down and investigate my options. I had a major internet carrier before my move and it was far too expensive, so this time I thought I would look for a smaller company to hopefully help cut down my costs. For that reason, I wanted to chexk out Optimum which I heard piggybacks off a major carrier but offers more affordable plans. With that in mind, I figured the easiest way to sign up was just to call.
I was hoping this wouldn't take me too long, since you can easily spend forever waiting to talk to someone at an internet company. Between outages and billing questions, and then business clients, there are a lot of reasons why people could be calling Optimum. In fact, it turns out that Optimum's 888-276-5255 phone number went straight to its business service department, but I was able to choose residential service, so it all worked anyway. Unfortunately, Optimum wasn't an option for my address, but for anyone else, this line will help you sign up for internet even if you aren't calling about business service.
When I called, an automated voice answered the phone call and said, "Thank you for calling Optimum Business. To get started, please enter or say the 10-digit phone number that is on your account. You can also say, use my account number. You can also say, become a customer." Obviously, I didn't have a number linked to an account, so I just said that I wanted to become a customer. The next question was whether I was a home or business customer. I chose home, and then it asked me for the Zip code where I would like to have service.
It told me that, unfortunately, Optimum doesn't offer service in my area yet, but to hold because it does have a partner that offers internet service to my Zip code. That was a little disappointing, but I figured that the partner company would be about the same if Optimum was referring me straight to it. I was transferred to the SmartMove customer service line where I had to answer similar questions before a customer service agent picked up. It took me about five minutes to talk to someone there.
I'd recommend calling this line to anyone because it seems that even if Optimum can't offer service to you, it can find another company that can. That's more helpful than attempting to figure it out on your own.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Optimum
If you have time to do a bit of reading before you call Optimum, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Optimum customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Optimum, and their purpose. Are any of these similar to the reason you are trying to call?
Incorrect equipment return fee: "I was charged an incorrect equipment return fee."
- From a call lasting 12m 57s , Jul 12, 2025 10:28 PM
Canceling service: "So I'm not I'm calling to cancel my service."
- From a call lasting 40m 28s , Jun 30, 2025 10:57 PM
Account inquiry: "I was just wondering, is there an account linked with the phone number?"
- From a call lasting 4m 34s , Jun 27, 2025 4:48 PM
Information about why customers call Optimum is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Optimum provides this option.
Optimum, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Optimum customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Optimum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optimum agent. This phone number is Optimum's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-276-5255 include Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support and other customer service issues. Rather than trying to call Optimum first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Optimum has 9 phone numbers. It's not always clear what is the best way to talk to Optimum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Optimum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
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