Does Southern California Edison offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 8am-5pm PST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes and 13 seconds.The longest hold times are on Saturday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Keep hitting 0,0,0,0 · Received an error message while processing an order, press 1. Problems logging in, or questions about your user ID or password, press 2. Having trouble viewing a webpage or receiving error messages, press 3. For all other internet-related services, press 4. For any other questions, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Southern California Edison below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Southern California Edison phone number to document the phone system.
Here is how our research team describes the way the Southern California Edison phone system greets you: Electrical hazard, power outage, or repair, press 1. For everything else, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu, then press 1, then 4, then 1
Below are some clips we've found from Southern California Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Good evening.
Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
Southern California Edison has staff available during the holiday to assist with outage, public safety, and emergency services.
As an alternative, most transactions are available twenty four hours using our automated phone system or online at s c e dot com.
Please choose from the following emergency and automated services.
For electrical hazards, power outages, and repair, press one.
For billing, payments, extensions, or service disconnect, That wasn't what I expected.
Let's try again. Please choose from the following emergency and automated services."
Excerpt from a call with Southern California Edison
Tuesday, January 2, 2024 5:42 AM
They may need the phone number on your account
"Good afternoon. Thank you for calling Southern California edit The information we collect in this call is to serve you in validate your identity.
For more information about your rights, visit s t e dot com slash c c p a.
Southern California Edison has initiated a public safety power shut off.
If you are calling regarding the public safety power shutoff, press one.
For all others because of strong winds in high fire risk areas, That wasn't what I expected.
Let's try again. Because of please enter your ten digit mobile phone number."
Excerpt from a call with Southern California Edison
Thursday, November 14, 2024 11:49 PM
They may ask you to enter information with the dial pad
"Good evening. Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
If your service has been interrupted, or your call is an emergency, please remain on the line for further instructions.
To report a hazard or outage, press one.
For billing, payments, and extensions, if you have received a past due or disconnection notice, you can save time by using our automated phone system to make a payment or request a payment extension.
The payment extension you were offered is the same option that you will receive if you speak with a customer service representative.
Please enter your account number or press the star key to enter your phone number."
Excerpt from a call with Southern California Edison
Friday, July 12, 2024 3:22 AM
The first phone menu
"Good afternoon. Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
Southern California Edison has initiated a public safety power shut off.
If you are calling regarding the public safety power shutoff, press one.
For all other services, press two."
Excerpt from a call with Southern California Edison
Monday, January 13, 2025 8:01 PM
After you press 1
"To turn on, off, or transfer service, SCE reminds us customers to never touch a downed power line.
If you see a downed line, dangling wire, or wire low enough to touch, even if it seems not to be live, don't touch it.
Stay one hundred feet away and call nine one one immediately.
For electrical hazards such as down power lines, a line that is low enough to touch, items in the power lines, or damaged electrical equipment, press one.
If your power is completely out, you are following up on an existing outage report or you would like to get outage status by ZIP code, press two."
Excerpt from a call with Southern California Edison
Saturday, March 9, 2024 2:18 AM
What are the hours and when should I call?
Southern California Edison operates the call center for this 800-655-4555 phone number Mon-Fri 7am-7pm, Sat 8am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,848 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Southern California Edison at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southern California Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southern California Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southern California Edison is Saturday.The most busy day to call is Monday, which averages 314% more phone calls by comparison.Again, this is based on a sample of 2,848 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Saturday, which is 250% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Southern California Edison representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Southern California Edison is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Southern California Edison staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling this Southern California Edison Customer Number
This number is now only meant to be used for reporting power outages, as Southern California Edison has seen its phone number so overloaded that it no longer allows customers to handle items over the phone. Instead, if you dial this number, you're told that because of an abundance of calls to this number, this phone number has been converted to only accepting reports of power outage. For anything else, you're told that you'll need to go onto Southern California Edison's website for services.
If you proceed to the main menu, you're then asked to make a standard selection from the menu, as if you're going to be able to use it to connect with a live representative. However, once you get beyond selection one to report an outage, the choices don't actually lead to you speaking to a person. I was able to get to the menu section for people who wanted to start service at their new address, but once I got there, the system told me that I was no longer able to use the phone to do this.
Instead, I would need to go online to Southern California Edison's website and put in my request to start services. I could ask for a text with the website information, or I could simply look up the website myself and enter the necessary information. In either case, I would not be able to use the phone to connect with anyone, as the system did not allow me to progress any further after that. The other menu items work the same; you can only use this number to report outages.
Overall, I understand the need to limit this phone number if the calls were getting too numerous to handle. Moving all online isn't ideal, but it can make sense if that's where customers are. Based on this, I would use this number only to report an outage, never for getting assistance.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Southern California Edison
If you have time to do a bit of reading before you call Southern California Edison, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Southern California Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Southern California Edison is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Southern California Edison, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Southern California Edison Customer Help Desk / Web Support
As a last, sometimes only, resort- Southern California Edison customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Southern California Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southern California Edison agent. This phone number is Southern California Edison's best phone number because 13,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-655-4555 include No service, Billing inquiry, Payments, Cancel my service, I'm moving and other customer service issues. Rather than trying to call Southern California Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Southern California Edison has 2 phone numbers. It's not always clear what is the best way to talk to Southern California Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Southern California Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southern California Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
