Does Liberty Mutual offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Don't press anything, just wait on the line. · Claims Department - How can we help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Liberty Mutual below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Liberty Mutual phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 then 0, then #
Below are some clips we've found from Liberty Mutual's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Liberty Mutual Insurance.
This call may be monitored or recorded.
How can we help you today? You can say manage policy or press one."
Excerpt from a call with Liberty Mutual
Monday, June 23, 2025 1:36 PM
They may ask you to say or enter information
"Thank you for calling Liberty Mutual Insurance.
This call may be monitored or recorded.
Can we help you today? You can say manage policy or press one."
Excerpt from a call with Liberty Mutual
Wednesday, June 12, 2024 11:31 PM
The first phone menu
"Thank you for calling Liberty Mutual Insurance.
This call may be monitored or recorded.
How can we help you today? You can say manage policy or press please say existing policy or press one.
Claims or press two.
Sales or press three."
Excerpt from a call with Liberty Mutual
Thursday, November 14, 2024 5:41 PM
After you press 1
"Okay. An existing policy.
Was able to find your auto policy using your phone number.
The year bill details or make a payment, say payment or press one.
For questions about your bill, say billing or press two."
Excerpt from a call with Liberty Mutual
Saturday, March 9, 2024 2:27 AM
After you press 2
"Alright. Claims. Please say existing claim or press one.
New claim or press two."
Excerpt from a call with Liberty Mutual
Sunday, January 7, 2024 10:57 PM
What are the hours and when should I call?
Liberty Mutual operates the call center for this 888-398-8924 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,180 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Liberty Mutual at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Liberty Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Liberty Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Liberty Mutual is Sunday.The most busy day to call is Tuesday, which averages 303% more phone calls by comparison.Again, this is based on a sample of 1,180 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
Calling this number was very straightforward and easy to get assistance. When calling Liberty Mutual, you're asked why you're calling and given options such as making a claim, adjusting your policy or buying a new policy.
I said that I was buying a new policy and was taken to the sales department. After about two minutes, I was connected with a representative and asked what I was calling about. I said that I was looking to shop around for a car insurance quote and wanted information.
She said that she would be happy to get that information for me and asked me for my age and where I would be parking the car at night. I told her I was 35 and would be parking in Florida. She then asked me what kind of car I had, and I told her it was a Toyota Corolla.
She then asked me for my address and whether I owned, rented or lived with someone else. I explained my living situation, and she read me a statement saying that by continuing, I was giving approval for Liberty Mutual to pull information about me and use it to decide whether they could insure me and what my rate would be.
I said that sounded like a credit inquiry to me, and she confirmed that it was a soft inquiry and said I had the right to not proceed at that point. Not wanting that on my report, I chose to end the call there and she thanked me for my time.
Overall, I found the representative helpful and not pushy. I found her tone professional and didn't experience any issues with getting started with a quote. Based on this interaction, if I was a real customer or really ready to go through with buying insurance, I'd use this number to get assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Liberty Mutual
If you have time to do a bit of reading before you call Liberty Mutual, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Liberty Mutual customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Liberty Mutual, and their purpose. Are any of these similar to the reason you are trying to call?
File accident claim: "I hope you can help me file an accident claim."
- From a call lasting 6m 13s , Jun 23, 2025 1:36 PM
Billing inquiry: "I wanna know why you're billing me nine dollars."
- From a call lasting 17m 16s , Jun 12, 2025 11:51 PM
Billing inquiry: "I just wanna know why you're billing me nine dollars."
- From a call lasting 9m 52s , Jun 12, 2025 11:30 PM
Restarting car insurance policy: "I'm presently overseas, and I'm trying to restart a policy."
- From a call lasting 240m 2s , Jun 10, 2025 8:24 PM
Payment while overseas: "I'm presently over seas, and, I've been having difficulty trying to make a payment."
- From a call lasting 28m 27s , Jun 10, 2025 7:53 PM
File a claim: "I'm trying to file a claim against the landscaper that's insured by you as a primary."
- From a call lasting 240m 2s , Jun 2, 2025 5:00 PM
Update policy changes: "She cannot seem to get anybody to help her solve that."
- From a call lasting 28m 6s , May 14, 2025 5:39 PM
Information about why customers call Liberty Mutual is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Liberty Mutual customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Liberty Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Liberty Mutual agent. This phone number is Liberty Mutual's best phone number because 570 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-398-8924 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Liberty Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Liberty Mutual has 2 phone numbers. It's not always clear what is the best way to talk to Liberty Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Liberty Mutual. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Liberty Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
