How do I talk to a live human at XO Communications?
A:Press 2 at first menu. Enter phone number, then enter account number and 4 at next menu. No callback after hours.Our free phone can also navigate phone menus to get a live human at XO Communications for you.
Q:
Does XO Communications offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for XO Communications below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this XO Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at first menu. Enter phone number, then enter account number and 4 at next menu. No callback after hours.
Below are some clips we've found from XO Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Verizon.
Please listen closely because this menu has changed.
Sorry. Please choose from the following three options.
To request repair of your service or check status of an open service issue, press one.
For account service such as billing questions or to make changes to your account, press two.
For questions about the XO to Verizon migration, or if your services have been impacted by the XO product decommission, press three.
To repeat these options, please press nine.
I still didn't hear you.
Please choose from the following three options. To request repair of your service, or check status of an open service issue, press one.
For account service such as billing questions or to make changes to your account, press two.
For questions about the XO to Verizon migration or if your services have been impacted by the Ekso product decommission, press three.
To repeat these options, please press nine.
Please choose from the following three options. To request repair of your service, or check status of an open service issue, press one.
For account service such as billing questions or to make changes to your account, press two."
Excerpt from a call with XO Communications
Thursday, April 4, 2024 3:25 PM
What are the hours and when should I call?
XO Communications operates the call center for this 888-575-6398 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with XO Communications at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this XO Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like XO Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call XO Communications is Wednesday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call XO Communications is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that XO Communications staffs the call center well on Wednesday.
Why Customers Call XO Communications
If you have time to do a bit of reading before you call XO Communications, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any XO Communications customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More XO Communications Customer Service Contacts
There are of course other ways to contact XO Communications customer service besides the phone. Below we list the best ones, by medium.
XO Communications Customer Help Desk / Web Support
As a last, sometimes only, resort- XO Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is XO Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a XO Communications agent. This phone number is XO Communications's best phone number because 30 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-575-6398 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call XO Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, XO Communications has 1 phone number. It's not always clear what is the best way to talk to XO Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for XO Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like XO Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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