The question we are asked most often is about how to talk to Hotels.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I have cancelled my hotel booking and I want to know how I receive my money back?
Refunds for cancelled hotel bookings depend on the booking's cancellation policy. Typically, if your booking is eligible for a refund, it will be processed to the original payment method used at the time of booking. Please check your email for confirmation regarding the cancellation and refund details. The timeframe for processing refunds can vary, so keep an eye on your account.
Asked Jun 8, 2025 10:27 AM
I have made a booking and it was charged. However, I did not receive a confirmation email nor I can find it under my bookings. Why?
There could be several reasons for not receiving a confirmation email or not finding your booking. It’s possible that the email address provided during booking was incorrect, or the email may have been filtered into your spam or junk folder. Additionally, if there was a technical issue during the booking process, it may not have been completed successfully. Please check your email thoroughly, including any filters, and confirm that the payment was processed. If the issue persists, please refer to the contact information provided on this page for assistance.
Asked Mar 19, 2025 9:21 AM
I need to talk to a live representative with hotels.com. How do I do that?
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that to reach a live representative at Hotels.com.
Asked Feb 28, 2025 10:41 PM
Quel est le délai pour utiliser les nuits bonus ( gagnées ) ? Peut on utiliser deux nuits bonus ou plus d'affilée ?
Les nuits bonus que vous avez gagnées doivent être utilisées dans un délai spécifique, généralement précisé dans les conditions du programme. Il est possible d'utiliser deux nuits bonus ou plus d'affilée, tant que cela respecte la disponibilité et les conditions de l'hôtel. Assurez-vous de vérifier les politiques spécifiques de votre compte ou la réservation pour plus de précisions.
Asked Jan 28, 2025 1:29 PM
I don't have my confirmation number and I need to get the details of my reservation
You can find the details of your reservation by checking your email inbox for the confirmation email from Hotels.com. It should contain all the relevant information about your booking. If you are unable to locate it, consider checking your spam or junk folder.
Hotels.com has a refund policy that varies depending on the type of booking you made. Generally, bookings can either be "refundable"
On the other hand, for non-refundable bookings, the situation is different. These types of reservations often come at a lower price point, but they generally do not allow for any refunds, even for unused nights. If a traveler does not utilize their accommodations, they may be unable to recover any funds paid.
It is also important to note that some hotels may have special policies in place, particularly in light of unexpected events or circumstances, so it can be beneficial to read the terms and conditions carefully when making a reservation. For more detailed information about a specific booking or to find the cancellation policy applicable to a chosen hotel, it is advisable to review the current web page on Hotels.com relating to that booking....
To change or modify an existing reservation on Hotels.com, a person can typically follow a straightforward process. First, they should
The modifications may include changing the dates of travel, the number of guests, or the room type, depending on availability and the hotel's policies. It is important to note that certain changes may result in additional charges or require the payment of fees, so careful attention should be paid to any applicable terms and conditions provided during the modification process.
If for any reason a person encounters challenges while attempting to modify their reservation, the websites frequently offer useful help sections or FAQs that can provide guidance. Additionally, contact information may be available on the current page for any assistance. It is advisable to make changes as soon as possible to ensure the best outcomes for accommodations....
If a hotel reservation cannot be found, it is important to take several steps to resolve the situation. First, check the confirmation
If the reservation still cannot be located, the next step is to verify that the reservation details are correct. Sometimes minor errors, such as misspellings or incorrect dates, can lead to confusion. Guests should also consider contacting the hotel directly to confirm the reservation status. Hotels often have access to their own booking systems and may be able to provide assistance.
While it is also advisable to look for contact information on the Hotels.com website, it is essential to remain calm and polite, as customer service representatives can more effectively assist with the problem when approached respectfully. Hopefully, these steps will lead to a resolution, and the guest will be able to enjoy their stay without any further issues....
Hotels.com does not impose specific age restrictions for booking a hotel, but the policies can vary depending on individual hotel properties.
It is always a good idea for travelers to check the specific booking conditions related to the hotel they wish to stay at. This information can often be found on the hotel description page when making a reservation through Hotels.com. Furthermore, some hotels may request a valid identification or credit card upon check-in, which may impact young travelers as well. For detailed information, customers may want to refer to the terms and conditions or FAQs listed on the website....
When making a reservation through Hotels.com, users can often include various special requests to enhance their stay. These options
It is important to note that while Hotels.com allows users to inform hotels of their preferences, the actual fulfillment of these requests is subject to the hotel's discretion and availability. Therefore, it is advisable to make these requests as early as possible and to understand that they may not be guaranteed.
To enter any special requests during the booking process, travelers can typically find a section dedicated to this when finalizing their reservation. Additionally, for detailed information on managing special requests and their policies, users might consider checking the specific hotel's information page or the terms and conditions outlined on the current web page....
Hotels.com offers a variety of payment methods to ensure a seamless booking experience for travelers. Typically, the platform accepts
It is important to note that the availability of payment methods may vary based on the specific hotel or property, as some hotels might have their own policies regarding accepted payment types. Furthermore, customers should check the payment options presented during the booking process to ensure they can use their preferred method.
For more detailed information about specific payment options and any updates, it is advisable to check the current web page or the terms and conditions related to payments on the Hotels.com site....
Yes, customers can earn rewards or loyalty points by booking through Hotels.com. The Hotels.com Rewards program allows users to accumulate
The program is designed to be user-friendly, enabling customers to easily track their progress towards earning free nights. Users can sign up for the program without any fees, making it accessible to anyone who regularly books accommodations through Hotels.com. In addition, it is worth noting that users can also access exclusive offers and discounts, which can further enhance their travel experience.
To learn more about the specifics of the rewards program, customers might want to explore the relevant section of the Hotels.com website, where detailed information about earning and redeeming rewards can be found....
Hotels.com provides access to a wide range of hotels, each offering various amenities that cater to different types of travelers. While
Common amenities found at many hotels include complimentary Wi-Fi, which allows guests to stay connected during their stays. Additionally, most hotels provide on-site dining options, ranging from casual breakfast lounges to fine dining restaurants. Many accommodations also offer fitness centers or gyms for guests who wish to maintain their exercise routines while traveling.
Guests frequently appreciate amenities such as swimming pools, laundry facilities, and business centers equipped with computers and printers. For those traveling with family, some hotels feature family-friendly services such as kids' clubs, playgrounds, or pools designed for children. Accommodations may also provide convenient transportation options, such as airport shuttles or local transit services, which can make travel easier and more enjoyable.
Those seeking relaxation may find spa services, wellness centers, or hot tubs available at certain properties. Furthermore, accommodations often come equipped with basic essentials, including flat-screen televisions, coffee makers, and minibars.
It is always beneficial for travelers to carefully read the hotel descriptions and reviews on the Hotels.com website to discover specific amenities offered at particular properties. This can help ensure that the chosen hotel aligns with their expectations and needs. For further inquiries about specific hotels and their amenities, travelers may want to explore the Hotels.com webpage directly, where up-to-date information can be accessed....
The Hotels.com Best Price Guarantee is a commitment made by Hotels.com to ensure that customers receive the best available prices for
To qualify for the Best Price Guarantee, customers should meet specific criteria. The lower price must be for the same hotel room, including the same dates for stay, room type, and booking conditions. Furthermore, the lower rate must be publicly available and not part of a package or promotional offer that is not accessible to all customers.
If customers believe they have found a lower price that qualifies for the Best Price Guarantee, they should check the current page for instructions on how to submit a claim. This process usually involves providing details about the reservation and the competing offer. Hotels.com aims to provide an easy and efficient experience for customers who seek the best prices for their travels. Overall, the Best Price Guarantee enhances the value of booking through Hotels.com by ensuring that customers can enjoy competitive rates....
Yes, Hotels.com offers a selection of vacation rentals in addition to traditional hotel accommodations. The platform has expanded its
It is advisable to read property descriptions carefully, review guest ratings and comments, and check the cancellation policies before making a reservation. Additionally, while exploring the options on Hotels.com, users should find relevant contact information on the website if they have specific inquiries or need further assistance related to vacation rentals or other types of accommodations....
We look to the Hotels.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.