Apple Customer Support on Facebook

Contacting Apple customer service via Facebook or Messenger by GetHuman

Apple on Facebook
Facebook Business Page
https://www.facebook.com/AppStore
Expect a response in: 10 hours
Best time to write: around 1:45pm
Rank: #5 of 7 ways to contact
5,981 votos de clientes
Apple customer service overview

Apple Facebook-based Customer Help - Info & Stats

Address of Facebook page
https://www.facebook.com/AppStore
Call-back disponible
NO
Facebook page hours
24 horas, 7 días
Ideal time to write
1:45 p.m.
First response time
10
Tiempo promedio de respuesta
13
Rank (amongst all ways to contact)
5
Legibility of messaging
62%
Calidad de ayuda
69%
Votos de los clientes
5,981
Última información actualizada
Sun Apr 22 2018 09:00:00 GMT+0000 (UTC)

Apple Customer Service via Facebook: The Breakdown

Apple's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Apple over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contactando a Apple en General

There are 7 ways to speak with Apple customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Apple if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Apple customers, is the undefined option we show above. If you know of other ways to reach Apple that we haven't talked about here already, please let our research team know. Or if you think that Apple has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contactando Apple

Other Companies on Facebook

Google's Facebook AccountSamsung's Facebook AccountMotorola's Facebook AccountBlackberry's Facebook AccountHTC's Facebook Account
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