Updated

X Customer Service

Phone Number & Contact Info

X's Best Phone Number

415-222-9670
No access to a live rep·Corporate Offices
Q:

How do I talk to a live human at X?

A:
You cannot speak to a real human being at this phone number. X does not have a phone number you can call to speak to customer service. This corporate number is just a directory. The best way to get help is via X’s Help Center (see our tutorial videos below).
Q:

Does X offer 24 hour customer service?

A:Not at this phone number. Below are other customer service channels and hours.

How to contact X Customer Service

There are other ways to contact X customer service besides the phone. Below we list them by medium, from most to least popular.

Report a problem using X's app

X customer service can be accessed via their Help Center using their app or website.
Open up X and click on your profile. On the menu that appears, click "Settings and Privacy." On the next screen, scroll down and tap "Contact Us." Then press "Contact Us" again on the next screen. Then select "I'm having problems with account access." This is the fastest way to a form submission screen. Choose "I'm trying to reactivate my account" then pick "Twitter says I have no followers and/or I'm not following anybody." Scroll down and you will be able to enter your issue in detail. Make sure it's as accurate as possible and then press Submit.

Report a problem on X's website

You can also visit X's Help Center on their website. Follow along with the video below.
The website's issue reporting and feedback process closely mirrors the steps outlined above for the app.

Get back into your X account

To access X customer service, you must be logged in. If you're locked out due to a forgotten password, or a disabled or hacked account, you won't be able to get assistance. Watch this video to learn how to get back into your account.
From a device you have used to access X in the past go to help.x.com then click "Help with locked or limited account." In the section marked "Verify Your Account by Phone", click "Contact our support team". When it says "Please tell us more" choose from the dropdown menu "I think my account was hacked or compromised." When it asks if you are able to login, click "No". You'll then be taken to a form to fill out. Include your current and old email addresses on the form and describe your issue. Once it all looks good and accurate, press Submit.

Customer Service on X (formerly Twitter)

@TwitterSupport - Customer Service
Use the twitter support handle for customer service related to Twitter
Mon-Fri 9am-5pm EST
X, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

help.twitter.com - Technical Support
Use this link for getting help signing into Twitter
24 hours, 7 days
support.twitter.com - Customer Service
Customer service web support
24 hours, 7 days
support.twitter.com - Member Services
This page will take you to the form where you can describe your problem and open a support request. Besides sending a DM to @Support, bit.ly/twicket is the fastest way to get help.
24 hours, 7 days
As a last, sometimes only, resort- X customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with X?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with X, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

Top X customer problems and solutions

Click the link above to get answers to just about any X customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Can I get a real live person at this phone number?

Even though this X number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Directs you to online support at support.twitter.com. Twitter does not offer support over the phone.

Calling this X Customer Number

Christian Allen is the editor / author responsible for this content.
Sep 18, 2023

It is no secret that Twitter, now known as simply X, has been under a lot of upheaval over the course of the last year, which is why I expected to have some trouble calling to get help with my account. From technical support to help with advertising or questions about how to get the new, highly coveted blue check, there are a lot of potential questions people could pose about managing their accounts. Plus, there are over 300 million users so that means literally hundreds of people could have hundreds of questions at any time. 

Despite all of that, I was more hopeful about getting help from Twitter than I suppose I should have been. I prefer getting help from a customer agent, and despite obtaining a phone number that I could call for support, I was unable to get help, which was greatly frustrating to me. The number that I had for Twitter (this number) does not work at all. It doesn’t even get you to Twitter despite being posted as a common Twitter number. Instead, you just get a recorded message that says the party you called is unable to accept your call. I attempted to call twice and received the same message. 

Once I got over my disappointment with that, I went online to look for other potential phone numbers that I could use to call Twitter (X). The only number I could find was supposedly for Twitter’s headquarters, and it was this same number. I already knew that this number didn’t work from my multiple phone calls and went looking for help on Twitter’s support website. After spending about 30 minutes weaving around the support section, which often circles you back to the start, I concluded that there was no way to actually talk to a person at Twitter. 

I then nosed around the support section, hoping to at least find a way to talk to someone on live Chat, but I was not successful in this either. Every single support query just led to a new article or eventually to the option to file a ticket. If I wanted to file a ticket about the issue, I also needed the URL of the tweet in question, which meant that I had to read another article about how to get a tweet URL. In the end, it was one big mess, and I ended up giving up because ignoring the issue I saw on Twitter was a lot easier than attempting to report it to anyone.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is X's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a X agent. This phone number is X's best phone number because 7,938 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no X customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 415-222-9670 for, including Recover Account, Disabled Account, Delete Account, Reset Password, Locked Account and other customer support issues. The X call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, X has 1 phone number. It's not always clear what is the best way to talk to X representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for X. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like X. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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