I need more detailed information about travel requirements

GetHuman-nunezrod's problema de servicio al cliente con Air Canada de noviembre 2021

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Nombre en la reserva, referencia de reserva de 6 caracteres y dirección de correo electrónico utilizada para la reserva
The issue in GetHuman-nunezrod's own words
I need to find out what specific test they will require for me to board a plane in Canada. ... I need to know if I can use a rapid antigen test to board an Air Canada flight in Kamloops, BC to go to Mexico. Mexico does not require vaccination. I don't know if antigen tests will be considered molecular tests. Also right now the labs in Kamloops are not able to send their samples to the bigger labs where they get results in Surrey or Princeton. I want to know if there will be an exception because of that or if I can get a test at a medical clinic or hospital. I need to fly on November **th, or November **th at the latest, because we are not vaccinated and by November **th they will require vaccination. Please help me right away so I can book my flight and an appointment at the labs. I don't have a cell phone so you can't text me a code to proceed with a phone call.
The information about types of tests is not clear and right now there are special circumstances that don't allow testing.
I want an email or phone call right away.
I have booked many flights with Air Canada.
I've tried to phone the Air Canada customer service but there is no agent available, only pre-recorded answers.
How GetHuman-nunezrod fixed the problem

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Air Canada

Air Canada flight
Problema de servicio al cliente
Reported by GetHuman-nunezrod
nov. 23º, 2021 - hace 2 meses
Not resolved
Visto por 11 clientes hasta ahora
Problema similar a 151 otros
0 clientes que siguen esto

Timeline

GetHuman-nunezrod comenzó a trabajar en este problema
nov. 23º, 2021 2:08am