I returned a Xbox one elite controller within ** days of purchase for being defective...

GetHuman2950154's customer service issue with Best Buy from May 2019

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The issue in GetHuman2950154's own words
I returned a Xbox one elite controller within ** days of purchase for being defective. When i first purchased the controller I purchased the * year service agreement. When I returned the controller they said if I wanted another service agreement that I had to purchase it again. The manufacturer has a * year warranty. My argument is that the manufacturer warranty should have replaced the controller and my service agreement should still be active all done through the place I purchased it.
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Best Buy

Customer service issue
Reported by GetHuman2950154
May 19th, 2019 - 5 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 4 customers so far
Similar issue to 10443 others
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GetHuman2950154 started working on this issue
May 19th 6:51pm