merchandise was returned at my expense, in January due to a duplicate prescription. I a...

GetHuman-jctpat's problema de servicio al cliente con CVS Caremark de junio 2021

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The issue in GetHuman-jctpat's own words
eturn merchandise as instructed ... merchandise was returned at my expense, in January due to a duplicate prescription. I am not a Caremark member. I was recently informed that it was considered an "unauthorized return" and not credited to my account. I was authorized to return the items as I was sent return labels for the other two packages. You have sent this bill to a collection agency for payment. I request credit for this return, to continue my prescription service with CVS. I am a *** year CVS customer.
tracking receipt shows delivery. They deny receipt. later call indicated package received but not credited as unauthorized return. Is this a way to have customers pay for returned merchandise.
I payed the charges to to a collection agency involvement, I request a refund of my payment for this returned merchandise.
have had good service from local pharmacy, No problem till they involved Caremark.
three letters an two e-mails over a five month period with our any response,
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CVS Caremark

Problema de servicio al cliente
Reported by GetHuman-jctpat
jun. 30º, 2021 - hace un año
Not resolved
Visto por 17 clientes hasta ahora
Problema similar a 448 otros
0 clientes que siguen esto

Timeline

GetHuman-jctpat comenzó a trabajar en este problema
jun. 30º, 2021 3:45pm
GetHuman-jctpat indica que el problema aún no se ha solucionado.
jul. 2º, 2021 2:30pm
GetHuman-jctpat indica que el problema aún no se ha solucionado.
jul. 2º, 2021 2:39pm
GetHuman-jctpat indica que el problema aún no se ha solucionado.
jul. 2º, 2021 2:42pm
GetHuman-jctpat indica que el problema aún no se ha solucionado.
jul. 2º, 2021 2:53pm
GetHuman-jctpat indica que el problema aún no se ha solucionado.
jul. 2º, 2021 2:54pm
GetHuman-jctpat indica que el problema aún no se ha solucionado.
jul. 2º, 2021 2:57pm