My name is Eri Okamura. My account number is *********. I called customer service about...

GetHuman-elinnt's customer service issue with Chase from June 2019

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The issue in GetHuman-elinnt's own words
My name is Eri Okamura. My account number is *********. I called customer service about to get money issue. Actually The money has not back. I tried to get $*** from Japanese bank at Chase ATM(at *** Eastern Pkwy, Brooklyn)before * and a half hours. But I couldn't get the money. *The ATM says "Transaction Denied". But My Japanese account is negative. So the customer support person said " The money will back." But The money has not back yet. I have to get the money soon. Please make sure about that.
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Chase

Customer service issue
Reported by GetHuman-elinnt
Jun 10th, 2019 - 4 mons ago
I have an issue with Chase too
Not resolved
Seen by 9 customers so far
Similar issue to 4992 others
0 customers following this
Timeline
GetHuman-elinnt started working on this issue
Jun 10th 3:56am
GetHuman-elinnt indicated the issue is not fixed yet.
Jun 10th 3:08pm