Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 23 minutos (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Emisión de tarjetaDisputar un cargoAcceso a cuentaObtenga ayuda bancariaInformar fraudeA different issue
Get to a live person fastest: Presione 0, luego 0 # cuando le solicite su número de cuenta.

Reasons customers like you called recently

It say my account is locked because suspicious activity and I don’t understand why it s...
hace 6 horas
Can’t access my chase account and lost my debit card
hace 10 horas
I received my debit card and I need to unlock online banking access I was told that is...
hace 11 horas
I received an email stating my account is on hold due to unusual debit card attemps. I...
hace 13 horas
I had a chase card years ago with $**** limit and then closed the account. I have a la...
hace 17 horas
Credit charge dispute
hace 18 horas
Fee should not have been charged
hace 19 horas
acct *********** David K. Perry*I sent by mail ,*-**-**, a deposit for *$ ****.**. The...
hace 19 horas
I want to cancel my card
hace un día
Unknown charges to account
hace 2 días
Debit card. Have there been transactions in last two hours.
hace 3 días
Can’t find my debit card. Have their been transactions in last two hours
hace 3 días
My unlock got locked and I verified my idieinty to a customer service and she said I wa...
hace 3 días
Want to cancel my Chase Prime credit card. Lost it today. Last number of account is...
hace 3 días
I lost my debit card and need a new one.
hace 3 días
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

Número de teléfono para marcar
800-935-9935
Devolución de llamada disponible
SI
Llamada atendida por una persona real
SI
Departamento al que llamas
Servicio al Cliente
Horario del centro de llamadas
24 horas, 7 días
El mejor momento para marcar
9:05 am
Navega por el laberinto del teléfono a un humano
Presione 0, luego 0 # cuando le solicite su número de cuenta.
Espera promedio
Espera actual
23
Rango (entre números de teléfono)
1
Rango (general)
1
Métodos alternativos
teléfono, web
Calidad de la comunicación
77%
Calidad de la ayuda
80%
Votos de los clientes
3,972
Información actualizada por última vez
Sat May 30 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Chase, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Chase. Este número de teléfono es el mejor número de teléfono de Chase porque 95,778 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-935-9935 incluyen Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud y otros problemas de servicio al cliente. El Chase centro de llamadas al que llama tiene empleados de Philippines, India y está abierto 24 hours, 7 days según los clientes. En total, Chase tiene 5 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Chase representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Chase - by phone or otherwise

Si bien 800-935-9935 es el mejor número gratuito de Chase, existen 6 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Chase clientes, es llamando a su 877-242-7372 número de teléfono para su La banca móvil departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Online Help para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Chase, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!