I purchase movie tickets through your website because I had $*.** of a gift card left t...

GetHuman7008657's problema de servicio al cliente con Fandango de enero 2022

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The issue in GetHuman7008657's own words
I purchase movie tickets through your website because I had $*.** of a gift card left to use and also because I wanted to buy them online ahead of time. I purchased * tickets however after getting to the theater we learned that the theater had closed due to inclement weather and my six children were very disappointed. I have sat on hold with your customer support service for one hour and ** minutes and have not been able to talk to anybody about a refund. I would like a refund as I bought multiple tickets. Order *A**********. I was very frustrated that I was not contacted that the movie was canceled nor have I been able to reach anyone at your establishment. I did try to call before the movie happened however we got to the theater at almost * o’clock which was the time the movie was supposed to start, before we realized that the theater had closed and we were not unable to see the movie. Please respond.**-Danielle

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Fandango

Problema de servicio al cliente
Reported by GetHuman7008657
ene. 10º, 2022 - hace 4 meses
Not resolved
Visto por 11 clientes hasta ahora
Problema similar a 466 otros
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Timeline

GetHuman7008657 comenzó a trabajar en este problema
ene. 10º 5:44pm