Fandango Customer FAQ

If you want to cancel your order or you won't be able to make the movie, you can get Fandango to refund the charge. A Fandango refund...

This guide is going to assist you with getting a refund or exchange from Fandango.

Fandango's ticket cancellation and change policy can vary based on the specific theater's policies, as well as the terms set at the For tickets that are eligible for changes, Fandango may allow the user to modify their ticket details, such as the time or date of the screening. This process often involves navigating to the "My Tickets" section on the Fandango website or app, where you can review your current purchases. Should any modification options be available, they will be presented there. It is also advisable for users to thoroughly read the terms and conditions displayed during the checkout process, as well as any specific policy statements provided by the theater from which the ticket was purchased. For the most accurate and up-to-date information regarding cancellations and changes to ticket purchases, visiting Fandango's official website or checking within the Fandango app is recommended....

Yes, Fandango allows customers to purchase tickets in advance for movies. Users can browse through the current movie offerings at their Additionally, purchasing tickets in advance can help ensure that customers have a confirmed spot for the movie of their choice, allowing for a more enjoyable and stress-free experience when arriving at the theater. It is recommended to visit the Fandango website or app for the most up-to-date information on movie listings, available showtimes, and any potential fees associated with advance ticket purchases....

Fandango accepts a variety of payment methods to accommodate its users. Typically, Fandango users can pay for movie tickets and related...

When purchasing tickets through Fandango, it is common for a convenience fee to be added to the transaction. This fee is typically...

Yes, tickets for IMAX and other premium screenings can typically be purchased through Fandango. The platform offers a wide selection...

To redeem a gift card on Fandango, users can follow a straightforward process. First, they should visit the Fandango website or open...

Fandango offers a convenient way for groups to purchase tickets for movies, making it a popular choice for friends, families, or organizations First, group ticket purchases on Fandango often depend on the policies of the individual theater where the movie will be shown. Some theaters may have restrictions on the number of tickets that can be purchased in a single transaction. This might mean that group purchases are capped at a certain number of tickets, such as ten, but this can vary, so it is advisable for users to check the particular theater’s policy directly. Additionally, Fandango usually allows users to select their seats when purchasing tickets, which can be a key feature for groups to ensure they sit together. Another important aspect is payment; it is common for one individual to be responsible for the payment of all tickets in a group purchase. For more detailed information, it would be helpful to visit the Fandango website for the latest guidelines specific to group ticket purchases. This will ensure you have the most accurate and relevant information for your specific situation....

Yes, when purchasing tickets on Fandango, patrons often have the option to select their seats. This feature is available for many theaters If you do not see a seating chart, it is possible that the particular theater does not offer seat selection for that show. In such cases, tickets will be sold on a general admission basis, where patrons select tickets without choosing specific seats. Fandango strives to provide a user-friendly experience for moviegoers, and selecting seats in advance can enhance your overall experience by allowing you to choose the best possible location in the theater. For the most accurate information regarding seat selection options, it is always a good idea to review the specific movie and theater details on the Fandango site or app before completing your purchase....

When a customer purchases tickets on Fandango and subsequently misses the movie, the specific outcome typically depends on the policies It is advisable for customers to check the specific policies of the theater that issued the tickets, as these can vary widely. Additionally, reviewing the details provided during the ticket purchase process may also yield important information regarding refunds, exchanges, and other relevant policies. If a customer is seeking information about their specific situation, looking on the current web page for contact information or the theater's customer service may provide clarity. To avoid missing a movie, customers are encouraged to arrive early and account for any potential delays in order to enjoy their cinematic experience fully....

Fandango does not impose specific age restrictions for purchasing tickets. However, the rules governing ticket purchases are generally...

Fandango does offer a rewards program known as "Fandango VIP." This program allows frequent users to earn points on their movie ticket In addition to earning points, Fandango VIP members often receive exclusive offers, promotions, and access to advance screenings. This can make it even more appealing for regular moviegoers who enjoy the convenience of purchasing tickets online. To participate in the Fandango VIP program, users need to create an account on Fandango's website or app. They can then start earning points with their purchases. To find more detailed information about joining and using the Fandango VIP program, it is best to refer to the relevant sections of Fandango's website....