While trying to get a billing problem resolved (I was billed twice but only received th...

GetHuman-pcroemer's problema de servicio al cliente con Samsung de octubre 2019

Ayuda con mi problema Samsung
First: share to improve GetHuman-pcroemer's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-pcroemer's own words
While trying to get a billing problem resolved (I was billed twice but only received the produced once. *forged of empires add on product * in the last couple of hour I talked to one person on your support line that cause me to lose all my data and access to the game when I told him the screen warning told me this would happen, he told me nothing would be lost and I had to do it. When I told him I lost it he said done worry its ok! It NOT ITS GONE. From there I tried to get a living person to talk with I found it is impossible to do. Talk on chat with one tech and then the manager of the chat team and they continued to give me the run around. I have never had so much problem talk to CS rep. Before plus I lost value because one of the reps had me wipe out all my game data including my password and username which I can't recall. So now all the extras I bought in the passed a worthless. I need someone to call me from management to resolve these issues. My name is Paul Roemer my phone number is **********

GetHuman-pcroemer did not yet indicate what Samsung should do to make this right.

How GetHuman-pcroemer fixed the problem

We are waiting for GetHuman-pcroemer to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
¿Tienes Samsung problemas también?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Samsung

Problema de servicio al cliente
Reported by GetHuman-pcroemer
oct. 14º, 2019 - hace un año
Not resolved
Visto por 14 clientes hasta ahora
Problema similar a 4601 otros
0 clientes que siguen esto
Items needed
Número de pedido (si corresponde)
Dirección de Envio
Número de teléfono en cuenta
Dirección de correo electrónico

Timeline

GetHuman-pcroemer comenzó a trabajar en este problema
oct. 14º, 2019 5:28pm
GetHuman-pcroemer indica que el problema aún no se ha solucionado.
oct. 15º, 2019 1:08am
GetHuman-pcroemer indica que el problema aún no se ha solucionado.
oct. 15º, 2019 8:24pm
GetHuman-pcroemer indica que el problema aún no se ha solucionado.
oct. 18º, 2019 1:40am
GetHuman-pcroemer indica que el problema aún no se ha solucionado.
oct. 18º, 2019 1:41am