Hi there, *I have * enquiries.***) A customer payment of $USD**.** was refunded back to...

GetHuman4361803's problema de servicio al cliente con Stripe de febrero 2020

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The issue in GetHuman4361803's own words
Hi there, *I have * enquiries.***) A customer payment of $USD**.** was refunded back to them even though their package was delivered. They did not request a refund from us either. I believe we should have got the funds paid out to us but it states as "refunded" under the customer name. The customer's name is: Gina dimalantagurung, and the Payment was refunded Dec **, ****, *:** AM. Please advise, as this amount should not have been refunded. The tracking details found here indicate the package their as delivered to them on December **, ****: https:**tinywaisttrack.aftership.com*LO*********CN?page-name*tracking-page ***) I am trying to connect my Bold subscriptions app to Stripe and I noticed that our stripe account is no longer active and to contact Stripe support. I'm not sure what the issue is, if you could please assist us with resolving this urgently. **Thank you for your time, and I look forward to hearing from you soon.**Kind regards,*Anshul

GetHuman4361803 did not yet indicate what Stripe should do to make this right.

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Stripe

Problema de servicio al cliente
Reported by GetHuman4361803
feb. 14º, 2020 - hace 3 años
Not resolved
Visto por 23 clientes hasta ahora
Problema similar a 887 otros
0 clientes que siguen esto

Timeline

GetHuman4361803 comenzó a trabajar en este problema
feb. 14º, 2020 11:13pm