My eight year old son play fortnite on his Xbox. My son-in-law a few months ago put his...

GetHuman6757797's problema de servicio al cliente con Xbox de octubre 2021

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The issue in GetHuman6757797's own words
My eight year old son play fortnite on his Xbox. My son-in-law a few months ago put his credit card on the Xbox to buy my son some V bucks. I received a phone call from my son-in-law a day or two ago explain to me that apparently my son had was able to pull his credit card number back to the Xbox and he is now purchased over $*** worth of these books on my son card.*I need this matter immediately looked into and I need that money returned back to his card. My son is not old enough to be able to purchase anything I'm not exactly sure why in the world XBox stores these credit card numbers like they do to where you can't even delete them out of the game. These are unauthorized purchases by a child and I want the money put back into the account and I need something so I can show my son-in-law that this matter is being taken care of. The email attached to the Xbox is C*****@***.com *When there was consecutive **** dollar payments back to back from this card that should have been some type of red flag to Microsoft for someone it's something was going on these credit card charges were made within a few days this is absolutely ridiculous I've already spoken with Microsoft and somebody needs to explain to me how to get this credit card off of this game and when and how is this boy going to get his money back!!****-***-****

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Xbox

Problema de servicio al cliente
Reported by GetHuman6757797
oct. 29º, 2021 - hace 3 meses
Not resolved
Visto por 6 clientes hasta ahora
Problema similar a 652 otros
0 clientes que siguen esto

Timeline

GetHuman6757797 comenzó a trabajar en este problema
oct. 29º, 2021 7:46pm