Xbox Customer FAQ

If your HDMI port is broken and you have a warranty, you can still initiate a service request regardless of your location. You will likely need to provide proof of purchase and details about the issue. Make sure to check the warranty terms for any specific instructions or conditions related to service claims. You can handle the warranty claim remotely, and the repair can often be processed without needing to return to the original city.

If your Xbox account has been compromised, we recommend that you secure your account immediately. Follow the steps to recover your account, which typically involves using the account recovery process on the Xbox sign-in page. You may need to verify your identity and prove you’re the rightful owner of the account. If you're unable to regain access, there are resources available for reporting account theft and further safeguarding your information. For the most up-to-date contact information about getting help with this issue, check the link provided on this page.

If you've been locked out of your Xbox due to incorrect PIN attempts, you can reset your PIN by selecting "Forgot my PIN." This will require you to verify your identity, which may involve your Microsoft account credentials. If you don't remember your Microsoft account password, you can reset it by following the prompts on the sign-in page. Remember to check your recovery options, such as your email or phone number. Once you regain access, you can set a new PIN to avoid future lockouts.

If you've forgotten your access PIN, you can reset it using your Microsoft account. Go to the "Sign-in & Security" section of your account on a web browser. From there, select "More security options" to find the option to reset your PIN. Follow the prompts to create a new PIN. If you're unable to reset it this way, you may need to perform a factory reset on your Xbox, which will remove all saved data and settings. Be sure to back up any important data before proceeding with a factory reset.

If you're locked out of your account after a factory reset, ensure that you're using the correct email and password associated with your Xbox account. You can try resetting your password if you've forgotten it. Follow the on-screen prompts for recovering your account. If you’re still having issues accessing your account, there is a link to the most up-to-date contact information right here on this page.