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Xbox Customer FAQ

Top Answers & How-to Guides

What is Xbox's Phone Number?

The question we are asked most often is about how to talk to Xbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover a Hacked Xbox Account?

If you believe your Xbox account was hacked, you can recover control of it with little effort. And you should do so as soon as possible...

How Do I Recover My Old Xbox Account?

To recover a deleted Xbox account, gather the necessary information like the associated email address and credit card used for purchases....
Ask any question you have about Xbox customer service, get an answer now.

Recent Xbox Customer Questions

My HDMI port on the back of the Xbox is broken I have a warranty but it is in another city

If your HDMI port is broken and you have a warranty, you can still initiate a service request regardless of your location. You will likely need to provide proof of purchase and details about the issue. Make sure to check the warranty terms for any specific instructions or conditions related to service claims. You can handle the warranty claim remotely, and the repair can often be processed without needing to return to the original city.
Asked May 6, 2025 10:04 AM

Someone hacked into my Xbox account.They took my email address and my password.And they changed them someone else's under my account.I can't sign in because it won't let me

If your Xbox account has been compromised, we recommend that you secure your account immediately. Follow the steps to recover your account, which typically involves using the account recovery process on the Xbox sign-in page. You may need to verify your identity and prove you’re the rightful owner of the account. If you're unable to regain access, there are resources available for reporting account theft and further safeguarding your information. For the most up-to-date contact information about getting help with this issue, check the link provided on this page.
Asked Apr 25, 2025 8:10 PM

My friend locked me out of my Xbox by putting in random stuff as my pin and I don’t know my Microsoft account password

If you've been locked out of your Xbox due to incorrect PIN attempts, you can reset your PIN by selecting "Forgot my PIN." This will require you to verify your identity, which may involve your Microsoft account credentials. If you don't remember your Microsoft account password, you can reset it by following the prompts on the sign-in page. Remember to check your recovery options, such as your email or phone number. Once you regain access, you can set a new PIN to avoid future lockouts.
Asked Mar 30, 2025 5:58 PM

I forgot my access pin and when I go to the settings of access restrictions I need the access pin but I forgot it

If you've forgotten your access PIN, you can reset it using your Microsoft account. Go to the "Sign-in & Security" section of your account on a web browser. From there, select "More security options" to find the option to reset your PIN. Follow the prompts to create a new PIN. If you're unable to reset it this way, you may need to perform a factory reset on your Xbox, which will remove all saved data and settings. Be sure to back up any important data before proceeding with a factory reset.
Asked Feb 25, 2025 12:34 PM

My games weren't loading so I did a factory reset,now I am locked out of my account, please help

If you're locked out of your account after a factory reset, ensure that you're using the correct email and password associated with your Xbox account. You can try resetting your password if you've forgotten it. Follow the on-screen prompts for recovering your account. If you’re still having issues accessing your account, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 23, 2024 1:43 PM

Help me with my Xbox customer service issue

Device Setup

How Do I Run a Network Connection Test on Xbox?

To test your network connection on Xbox, start your console and press the Xbox button on your controller. Select Settings from the...

How Do I Factory Reset My Xbox?

Whether you are going to trade or sell your Xbox console, you need to make sure you don't leave any personal information stored on...

How Do I Restore My Xbox 360 to It's Original Factory Settings?

This article discusses resetting your Xbox 360 to its original factory settings. A detailed set of instructions are provided for restoring...

Account Recovery

How Do I Recover a Hacked Xbox Account?

If you believe your Xbox account was hacked, you can recover control of it with little effort. And you should do so as soon as possible...

How Do I Recover My Old Xbox Account?

To recover a deleted Xbox account, gather the necessary information like the associated email address and credit card used for purchases....

How Do I Appeal a Ban or Suspension on Xbox Live?

If you find yourself banned or suspended from Xbox Live, there are steps you can take to appeal the suspension. Start by investigating...

Sales and Promotions

How Do I Make an Order for the Xbox Cyber Monday Event?

You can make an order for the Xbox Cyber Monday event on their website. On the site, you can find plenty of discounts on consoles,...

How Do I Make an Order for the Xbox Black Friday Event?

There's a sense of urgency that comes with purchasing goods on promotion, mainly because the stocks might run out. That's why GetHuman...

How Do I Find Cyber Monday Deals for Xbox?

Customer service issues such as locating deals can take a toll on you. At GetHuman, we strive to enable a seamless customer experience...

How Do I Find Black Friday Deals for Xbox?

This article outlines how Xbox customers can find the best Xbox deals during the Black Friday sales. If you wish to purchase an Xbox...

Refunds and Returns

How Do I Return an Item to Xbox from Their Cyber Monday Sale?

Cyber Monday is an event that happens on the first Monday after Thanksgiving and aims to promote online shopping. You can get Xbox...

How Do I Return an Item to Xbox from Their Black Friday Sale?

Xbox is a product that was designed by Microsoft and contained video games and other products like applications. You can get Xbox items...

How Do I Get a Refund from Xbox?

To request a refund for a digital product purchased from Xbox, sign in to your Microsoft account and go to the order history page....

Family Settings

Is There a Way to Change My Family Settings Passcode on Xbox?

The process of resetting passcodes in any gaming device can be a daunting task. That's why we develop simple guides like the one above...

How Do I Reset My Family Settings Passcode on Xbox?

Xbox allows you to reset your family settings passcode if you forget your password. The only conditions are that your Microsoft account...

Troubleshooting

How Do I Report a Problem on Xbox One?

To report a problem on your Xbox One console, you first need to identify the specific issue, whether it's related to a game, app, or...

How Do I Let Xbox One Know About an Issue with a Game or User?

Xbox One provides a platform for gamers to report unacceptable behaviors and technical issues. To report an issue with a game or user,...

How Do I Troubleshoot Slow Game or App Downloads on Xbox?

It may be difficult for you to connect to your network. Fortunately, it is possible to troubleshoot the problems and get back normal...

Subscriptions

How to Cancel an Xbox Live Gold Subscription on Xbox One?

To cancel your Xbox Live Gold subscription on Xbox One, log into your Xbox account and navigate to the "Settings" tab in the home screen....

What is Xbox Live Gold and what are its benefits?

Xbox Live Gold is a subscription service offered by Xbox that enhances the overall gaming experience on Xbox consoles. This service One of the primary benefits of Xbox Live Gold is the ability to play multiplayer games online with friends and other gamers around the world. This feature allows players to team up or compete against a global community, creating a more dynamic and engaging gaming experience. Additionally, subscribers enjoy exclusive discounts on games, downloadable content, and other digital purchases through the Xbox Store, which can lead to substantial savings over time. Another significant advantage is the provision of free games through the Games with Gold program. Each month, subscribers can claim a selection of free games, which they can download and play as long as their subscription remains active. This program not only introduces subscribers to new titles but also enriches their game library at no extra cost. Additionally, Xbox Live Gold provides access to party chat and other social features, enabling seamless communication among friends during gameplay. Overall, Xbox Live Gold delivers a comprehensive package that enhances both multiplayer capabilities and overall value for avid gamers. For more details on pricing and current offers, users may want to check the official website....

Gaming Options

Can I use my Xbox controller on a PC?

Yes, an Xbox controller can be used on a PC. Xbox controllers are designed to be compatible with Windows operating systems, making...

Can I play Xbox games on my PC?

Yes, you can play Xbox games on your PC, depending on the game and your setup. Xbox offers various ways to enjoy its titles on a computer, To get started, you will need to download the Xbox app for Windows. This app provides access to Game Pass and allows you to manage your games, see friends, and stay updated on Xbox news. Furthermore, some Xbox games can be streamed to your PC via Xbox Cloud Gaming, part of the Game Pass Ultimate subscription. Make sure your PC meets the game's hardware requirements for an optimal gaming experience. For more specific details about compatibility and available games, checking the official Xbox website or the Xbox app could prove helpful....

What is Xbox Game Pass and how does it work?

Xbox Game Pass is a subscription service offered by Xbox that provides players with access to a vast library of games for a monthly When a user subscribes to Xbox Game Pass, they gain access to a rotating catalog of games that is frequently updated. This means that new games are added regularly, while some older titles may be removed from the library. Subscribers can enjoy both first-party titles from Xbox Game Studios, as well as third-party games from various developers and publishers. For instance, when a new Xbox exclusive is launched, it typically becomes available on Game Pass from day one, allowing subscribers to play the game without the need for an additional purchase. The service operates on a model that is similar to streaming services for television or music, where the subscription fee grants access to a wide range of content. Subscribers can install games directly to their consoles or PCs, and as long as their subscription is active, they can play any game in the catalog. It is important to note that some games may have additional requirements or may not support all features, depending on the platform. Additionally, Xbox Game Pass Ultimate combines Game Pass for both console and PC, as well as Xbox Live Gold, which includes online multiplayer access and free monthly games. For more details, it may be helpful to visit the official website, where updated information and terms of service can be found....
We look to the Xbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xbox issues reported to GetHuman
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