Xbox Phone Number

Call Xbox customer service faster with GetHuman

800-469-9269
Customer service
Current Wait: 44 minutos (38m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 2, luego 4, luego 0 #, 0 #, 0 # cada vez que solicite su número de cuenta o número de teléfono
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

I wish to make a official complaint about a uncalled for issue iam a disabled ex royal...
I had my Xbox account stolen
So I have an old Xbox account that I been using but I want to link the accounts so I do...
I’ve been trying to contact Microsoft for the last couple of days. But unfortunately as...
Xbox keeps trying to take $*** out of my account but I don't have Xbox and I never did
I downloaded Xbox game pass on my android phone. I bought the ultimate pass online and...
I need to cancel my Xbox gold account from my old Xbox
Having trouble signing in and starting up my games and apps
I want to combine all of my user accounts on Xbox to one account. I have the annual xbo...
I have a charge on my account for microsoft xbox and I don't have and xbox I need this...
scammed into buying an XBOX giftcard
Id like my xbox controler i ordered recalled so it can get sent to the right adress ple...
Another child used my card to buy something on NBA *K** and I need a refund because it...
Xbox elite controller is broken again. The right bumper button doesn't always work. I h...
I downloaded Call of Duty cold war for xbox one with the free access pass with it.... W...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xbox's Phone-Based Customer Care

Xbox produces and offers video gaming consoles, games, and streaming services. As one of the top gaming brands in the world, it isn't surprising that Xbox handles many customer support calls each day.

Why Do People Call Xbox Customer Support?

People call Xbox customer support for a range of reasons, including:

  • Tech support for consoles, games and streaming services
  • Help with using the Xbox website
  • Issues with product subscriptions and billing
  • Using parental controls effectively
  • Product warranty issues
  • Issues regarding harassment and safety in shared games

Best Practices for Calling Xbox Customer Service

Xbox prefers that customers request a callback from its website. You can visit the "Contact-Us" page on the Xbox site and click the "Contact Us" box. From there, you'll be given a menu on which you can indicate the reason for your call. Next, you'll be offered several communication options, including receiving a call from an Xbox customer service representative.

There are several things you can do before getting in touch with Xbox to help ensure that your call is successful and that your questions and concerns are addressed quickly:

  • Make sure you request your callback within Xbox's phone support hours. These are Monday through Friday 6 am- 9:30 pm PT, Saturday through Sunday, 6 am through 5:30 pm PT.
  • Before you call, have any necessary documents and information in front of you. These might include invoices, billing statements, serial numbers or any communications between you and Xbox that pertain to your situation.
  • If you are calling for technical support, make sure that you are able to access your device during the call.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Xbox Customer Service?

Reviews of Xbox customer service appear to be somewhat mixed. Common complaints include difficulty reaching a human being or being provided with scripted answers that don't really resolve more complex customer problems. However, it is also possible to find positive reviews of Xbox customer support online.

What Kind of Issues Can Xbox Customer Service Resolve?

Xbox customer service can handle many common customer support issues including troubleshooting, assistance with using the Xbox website, providing information about warranties, and setting parental controls.

An Xbox customer service representative could also begin an investigation into billing issues, such as fraudulent charges, double charges or customers being charged for products or services that they did not order.

What Can't Be Resolved With a Call to Xbox Customer Service?

Because many Xbox products are physical devices, an Xbox technical support representative may be limited in his or her ability to troubleshoot or make necessary adjustments to the product. In such cases, you may be directed to bring the device into an authorized retailer or repair center. You may also be asked to ship the device back to the company.

Because Xbox sells subscription services, some callers may become frustrated at Xbox's refund policies. This can be a particular problem if a child or teenager inadvertently orders a subscription using a parent's payment information without getting permission. Customer service representatives are usually very limited as to what they can do if a customer request violates Xbox policies.

What Should You Do If You Have an Unsuccessful Call with Xbox?

If you get off the phone with Xbox and feel as though you didn't accomplish anything or that the Xbox customer service representative did not fully understand your concern, don't give up. You still have options.

  • Take a few moments to review the notes you took during your call. It's best to try and remember exactly what happened so that you can better explain your concerns to the next person you speak to.
  • Request another callback from Xbox. The next agent you speak to may be better able to understand your situation and provide an appropriate resolution.
  • If you feel that calling is not working for you, try Xbox live chat. Live chat support is available 24 hours a day and has the benefit of providing you with a transcript of your communication with Xbox.
  • Try getting in touch with Xbox via its social media platforms, including Twitter where it maintains a support account.
  • Xbox also maintains a user forum that can connect you with other Xbox players who may be able to provide ideas on how to resolve your situation.

Customer Number 800-469-9269 - by the Numbers

Número de teléfono para marcar800-469-9269
Devolución de llamada disponibleNO
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 9 am-5pm EST
El mejor momento para marcar9:10 am
Navega por el laberinto del teléfono a un humanoPresione 2, luego 4, luego 0 #, 0 #, 0 # cada vez que solicite su número de cuenta o número de teléfono
Espera promedio
Espera actual44
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, web
Calidad de la comunicación49%
Calidad de la ayuda48%
Votos de los clientes45,770
Información actualizada por última vezMon Sep 26 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Xbox's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Xbox, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Xbox. Este número de teléfono es el mejor número de teléfono de Xbox porque 331,566 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-469-9269 incluyen Report an Issue, Refunds, Recover Account, Streaming or Download Trouble, Cancel Account y otros problemas de servicio al cliente. El Xbox centro de llamadas al que llama tiene empleados de Texas y está abierto Mon-Fri 9am-5pm EST según los clientes. En total, Xbox tiene 1 número de teléfono. No siempre está claro cuál es la mejor manera de hablar con Xbox representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Xbox - by phone or otherwise

Si bien 800-469-9269 es el mejor número gratuito de Xbox, existen 3 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente puede ser simplemente contarle a GetHuman sobre su problema y dejar que intentemos encontrar la mejor manera de contactarlos o buscar ayuda para ese problema en particular. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Live Chat para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Xbox, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Xbox.

What is GetHuman's Relationship to Xbox?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our UPS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like UPS or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Xbox Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Xbox contacts
Xbox Número de teléfonoBEST
Xbox Chat en vivo
Xbox Mesa de ayuda
General customer information

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!