A:Dial extension 4656, or dial 0 for an operator.Our free phone can also navigate phone menus to get a live human at A.O. Smith for you.
Q:
Does A.O. Smith offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to human (water heaters related questions) · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for A.O. Smith below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this A.O. Smith phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial extension 4656, or dial 0 for an operator
Below are some clips we've found from A.O. Smith's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling water heater technical support.
Please speak the serial number of the unit that you are calling about."
Excerpt from a call with A.O. Smith
Wednesday, February 28, 2024 10:50 PM
The first phone menu
"Thank you for calling water heater technical support.
Please speak the serial number of the unit that you are calling about.
Please say each number and letter separately.
I'm sorry. I didn't hear that.
Let's try this one more time.
If it doesn't work, I'll get you to an agent. Please say each number and letters separately.
If you are calling about a residential product, press five.
For a commercial product, press six."
Excerpt from a call with A.O. Smith
Wednesday, April 3, 2024 2:37 PM
What are the hours and when should I call?
A.O. Smith operates the call center for this 800-527-1953 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 547 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with A.O. Smith at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this A.O. Smith phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like A.O. Smith staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call A.O. Smith is Sunday.The most busy day to call is Friday, which averages 53% more phone calls by comparison.Again, this is based on a sample of 547 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call A.O. Smith is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that A.O. Smith staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call A.O. Smith
If you have time to do a bit of reading before you call A.O. Smith, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any A.O. Smith customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to A.O. Smith, and their purpose. Are any of these similar to the reason you are trying to call?
Pension assistance request: "I need to have my money sent to a different banking system, and I've been trying to call your pension number, and they're not picking up."
- From a call lasting 8m 26s , Jun 17, 2025 3:34 PM
Warranty check inquiry: "You wanna check that serial number I gave you for a warranty?"
- From a call lasting 9m 34s , Apr 3, 2025 9:41 PM
Information about why customers call A.O. Smith is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
A.O. Smith, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- A.O. Smith customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is A.O. Smith's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a A.O. Smith agent. This phone number is A.O. Smith's best phone number because 252 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-527-1953 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call A.O. Smith first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, A.O. Smith has 3 phone numbers. It's not always clear what is the best way to talk to A.O. Smith representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for A.O. Smith. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like A.O. Smith. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.