AT&T U-Verse Phone Number

Calling AT&T U-Verse customer service faster by GetHuman

800-288-2020
Customer service
800-756-0134
nuevos clientes
Current Wait: 25 minutos (10m avg)
Hours: Mon-Fri 8am-7pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Responda la pregunta sobre el estado desde el que está llamando, luego 2, luego diga "No tengo uno", luego "Ninguno de esos", luego "U-Verse" luego más de uno ", luego" No ", luego" Inicio ". CLIENTES EXISTENTES Llame desde el teléfono que está en la cuenta. Presione 2, 1, luego diga" Representante "
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Reasons customers like you called recently

My bill went up significantly and I want to get a deal for another year.
I want to lower my bill without cutting channels.
Internet service is not working
The new modem is the same model as my old modem. Can I just keep using my old modem an...
I contacted AT&T yesterday using the number listed on my statement because I noticed th...
My recording list unavailable and I Can’t record anything
Main cable isn’t working. Image is frozen on screen and I can’t change channels. Tried...
My internet went out. Modem's Broadband light is flashing red. I've restarted and unplu...
Internet went out and u-verse is not loading.*Cannot connect to internet. TV not workin...
My fixed wireless internet stopped working over the weekend
Need wiring from phone box on house rerouted due to addition being added on
One tv is on uverse is not responding and troubleshooting step with the wps has not worked
I don't have text on my house phone so i can't get the code
I have a problem when people call when we are talking break up. even when they are...
Internet connection issues
See more recent reasons for calling

Help me with my issue

How to call AT&T U-Verse

Our Editor's Notes on AT&T U-Verse's Phone-Based Customer Care

AT&T U-Verse is a streaming television service offered by AT&T. While the U-Verse brand used to include landline and Internet broadband service, AT&T has restructured and the U-Verse name now only refers to the TV product.

AT&T is the largest telecommunications provider in the world, which means that it gets a huge number of customer service calls each day. Below are some tips for getting the most out of this service.

Why do People Call AT&T U-Verse Customer Support?

People call U-Verse customer service for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Billing questions and issues
  • Scheduling technician visits for installation or repairs
  • Arranging for the return or repair of equipment
  • Questions about using the TV service

When is AT&T Customer Service Available by Phone?

U-Verse technical support is available by phone 24 hours per day, seven days per week.

Billing and account issues can be discussed with a U-Verse customer service representative Mondays through Fridays from 8 am to 7 pm local time, and on Saturdays from 8 am to 5 pm local time.

New service can be arranged by phone Mondays through Fridays from 8 am through 10 pm, and on Saturdays and Sundays, 8 am through 5 pm Eastern Time. Disability resources are available via TTY or voice-based support Mondays through Fridays, 10 am through 10 pm Eastern time and Saturdays, 11 am through 7:45 pm Eastern time. Please note that there are different toll-free numbers for technical support, new service requests, disability voice service, TTY, and billing and account questions.

Tips for Calling AT&T Customer Service

When calling, be sure to have your account number handy so that your representative has no issue pulling up your information. Also, if you are calling about technical issues, try to make sure that you are in front of your TV, with your remote control handy, so that your representative can walk you through necessary diagnostic tests.

How do Consumers Feel About Calling AT&T U-Verse Customer Service?

Many customers have mixed feelings about their AT&T U-Verse customer service calls. Some report long wait times and others note that U-Verse representatives are not always able to help resolve issues.

Another concern is internal communication between different representatives as well as communication between the company and its phone staff. Consumers report situations in which a representative offers a solution that is never implemented, as well as conflicting information from representatives.

What Kinds of Issues Can AT&T U-Verse Call Centers Help With?

AT&T U-Verse call center representatives can help with most customer issues, including product and service sales, arranging repair and installation appointments, answering questions about service and adding or subtracting new services, such as an optional movie or sports channel.

Phone-based customer service can often run remote diagnostics on equipment, but can't repair malfunctions. The best that a representative can do is provide information on shipping or bringing equipment to a repair center.

What Can I do if my Call to AT&T U-Verse Customer Service is Unsuccessful?

Sometimes, and despite your best efforts to communicate calmly and effectively, calls to customer service representatives fail to resolve your issues. While this can be incredibly frustrating, it's also important to not give up.

Here are some ideas for what you might do if an AT&T U-Verse customer service representative fails to address your concerns:

Take a few minutes to write down or type out what happened on the call. Note the time and date of the call and if you got the representative's name, include that in your report. This information can be useful when you contact AT&T U-Verse again.

While you are writing, spell out what your concern is and how you would like to see it resolved. Having this information in front of you can help keep you on track in your discussions with AT&T U-Verse.

Call back: The quality of phone-based customer service can vary depending on the person you speak to. Training, experience and personality all affect the quality of a customer service interaction. By calling back, you'll likely reach a different customer service rep who may be able to help.

Use live chat: If you prefer text-based communication, contact AT&T U-Verse customer care via the live chat service on its website. The advantage to this approach is that you'll have a written transcript of your conversation and proof of the representative's promises. This can be useful if you have to escalate matters later on.

Post your concern in AT&T U-Verse forums: Like many companies, AT&T hosts a customer forum on its website. This is another way to connect with customer service.

Reach out over social media: AT&T U-Verse has social media profiles on several platforms. This is a third way to engage in a text-based exchange that might resolve your issue.

Visit an AT&T retail store: In some cases, a face-to-face conversation with a store associate may be the best way to resolve an issue.

Customer Number 800-288-2020 - by the Numbers

Número de teléfono para marcar800-288-2020
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 8 am-7pm EST
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoResponda la pregunta sobre el estado desde el que está llamando, luego 2, luego diga "No tengo uno", luego "Ninguno de esos", luego "U-Verse" luego más de uno ", luego" No ", luego" Inicio ". CLIENTES EXISTENTES Llame desde el teléfono que está en la cuenta. Presione 2, 1, luego diga" Representante "
Espera promedio
Espera actual25
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, correo electrónico, facebook, web
Calidad de la comunicación69%
Calidad de la ayuda78%
Votos de los clientes7,091
Información actualizada por última vezWed Jan 20 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T U-Verse's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de AT&T U-Verse, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente AT&T U-Verse. Este número de teléfono es el mejor número de teléfono de AT&T U-Verse porque 83,304 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-288-2020 incluyen Cancel or Change Account, Dispute a Charge, Account Access, Device Support, Service Outage y otros problemas de servicio al cliente. El AT&T U-Verse centro de llamadas al que llama tiene empleados de California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas y está abierto Mon-Fri 8am-7pm EST según los clientes. En total, AT&T U-Verse tiene 8 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con AT&T U-Verse representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting AT&T U-Verse - by phone or otherwise

Si bien 800-288-2020 es el mejor número gratuito de AT&T U-Verse, existen 13 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros AT&T U-Verse clientes, es llamando a su 800-756-0134 número de teléfono para su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-756-0134 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con AT&T U-Verse, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for AT&T U-Verse.

What is GetHuman's Relationship to AT&T U-Verse?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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