Aetna Phone Number

Calling Aetna customer service faster by GetHuman

877-238-6200
Customer service
Current Wait: 20 minutos (11m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Siga presionando 0 en las indicaciones o diga "Quiero un representante de servicio al cliente". Para servicio dental.

Reasons customers like you called recently

I have a question on a claim for eye exam. I am covered for an eye exam but nothing wa...
Wish to see if my payment was received and credited to policy *********S*I have no comp...
I recently purchased a plan from u but im hearing about aetna medicare can i get that
question about claims
Trying to speak to a representative on Aetna's provider line **** *** ****. I kept get...
A PATIENT SAID WE ARE NO LONGER IN-NETWORK WITH AETNA MEDICARE HMO NEXT YEAR IN ****? I...
How often will you pay for me to have a covid test? Are there limits?
Hazel White ** of Boaz, AL *Has accidentally thrown her card away. Need replacement card
I would like to find out the status on my credentialing, and whether I have been approv...
I want a claim control number or to revise a rejected claim
I've been accepted into federally assisted housing. I currently receive a monthly dire...
Hello I am not having any luck with provider services. We have received a check but the...
Status on credentialing
Have been trying unsuccessfully to get unenrolled in the Aetna NJ Family Care program...
I want to apply for health insurance and I have questions
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Aetna's Phone-Based Customer Care

Aetna is a major health insurance and benefits company in the United States. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day.

Why Do People Call Aetna Customer Support?

People call Aetna customer support for a range of reasons, including:

  • Modifying or ending insurance or benefit plans
  • Questions about coverage
  • Help with locating an in-network health care professional
  • Tracking or appealing a claim
  • Technical support in using Aetna's website
  • Finding out whether a prescription drug is covered under a pharmacy plan

Best Practices for Calling Aetna Customer Service

There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally:

  • Make sure you are calling the correct number. Aetna has different contact information for different programs and services.
  • Before calling, assemble necessary information and documentation. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements.
  • Have a way to take notes during your call. Notes can be helpful if you have to call Aetna back or escalate your case.

How do Consumers Feel About Calling Aetna Customer Service?

Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. In general, callers to Aetna are satisfied with the service that they receive.

What Kind of Issues can Aetna Customer Service Representative Resolve?

An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers.

Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan.

What Can't Be Resolved With a Call to Aetna Customer Service?

Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues.

It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. They are unable to resolve these issues on your behalf.

What Should You Do If You Have an Unsuccessful Call with Aetna?

Sometimes, customer service calls don't go the way you want them to. If this happens with a call to Aetna customer service, don't fret. You have options for getting answers to your questions or issues resolved.

First, review the notes that you took during your call. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again.

Next, call Aetna back. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns.

If another call to Aetna does not resolve your issues, try a different way of getting in touch. Aetna offers live chat and email customer service options to its members. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna.

Customer Number 877-238-6200 - by the Numbers

Número de teléfono para marcar877-238-6200
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 8 am-8pm EST
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoSiga presionando 0 en las indicaciones o diga "Quiero un representante de servicio al cliente". Para servicio dental.
Espera promedio
Espera actual20
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, correo electrónico, web, twitter
Calidad de la comunicación55%
Calidad de la ayuda54%
Votos de los clientes2,856
Información actualizada por última vezWed Oct 28 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Aetna, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Aetna. Este número de teléfono es el mejor número de teléfono de Aetna porque 36,156 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 877-238-6200 incluyen Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage y otros problemas de servicio al cliente. El Aetna centro de llamadas al que llama tiene empleados de California, Philippines, Texas y está abierto Mon-Fri 8am-8pm EST según los clientes. En total, Aetna tiene 13 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Aetna representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Aetna - by phone or otherwise

Si bien 877-238-6200 es el mejor número gratuito de Aetna, existen 17 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Aetna clientes, es llamando a su 844-202-4408 número de teléfono para su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 844-202-4408 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Aetna, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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