Boost Mobile Phone Number
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Popular customer problems and how to solve them
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Our Editor's Notes on Boost Mobile's Phone-Based Customer Care
Boost Mobile is a low-cost, prepaid wireless service operating in the United States. Many customers are attracted to Boost due to its affordable wireless options and services, which is why Boost Mobile offers comprehensive phone-based customer support.
Why do People Call Boost Mobile Customer Support?
People call Boost Mobile Customer support for a range of reasons, including:
- Setting up new service
- Changing or canceling service
- Purchasing new devices
- Questions about bills and charges
- Technical support
- Arranging for the return, upgrade, or replacement of a device
Boost Mobile Telephone Customer Service Hours
Live telephone help is available for Boost Mobile customers Monday through Friday from 4 am to 8 pm Pacific time and Saturday and Sunday 4 am to 7 pm Pacific time. Customers with Android devices can dial 611 to be connected with Boost Mobile's customer care department.
How do Customers Feel About Boost Mobile Customer Service?
Many customers report frustration with Boost Mobile customer service, though it should be noted that the company also has many supporters as well. Because Boost is a prepaid, budget company, Boost does not have the extended phone support hours that some wireless companies provide.
Other complaints include inconsistent information from phone representatives as well as difficulty working through the system menu to get to a live operator.
Online Mentions of Boost Mobile Customer Service
In one case, a Boost Mobile customer reported that her phone had a broken screen, making it impossible for her to read text messages. Unfortunately, Boost Mobile customer support staff didn't understand this and kept sending her security codes via text, which she could not read due to the broken screen.
Another report was from a customer who purchased a pre-owned iPhone from Boost Mobile online. The phone did not work when she received it and was told by multiple Boost Mobile customer support representatives that a new phone was being shipped.
Eventually, a supervisor told her that she had received incorrect information from the representatives and that she would have to go through their warranty management company for a replacement.
What Kind of Services Can Boost Mobile Phone Representatives Provide?
A Boost Mobile phone representative can provide the following services:
- Start service
- Explain different plans and services
- Sign you up for different plans and services
- Answer questions about billing and charges
- Investigate billing disputes
- Help you purchase new devices
- Sell you a Boost Mobile SIM card kit for the company's "Bring Your Phone" plan
What Boost Mobile Customer Service Issues Can't Be Addressed by Phone?
Most issues that customers have with their phones, mobile devices or Boost Mobile accounts can be handled by the company's phone-based customer support.
However, some issues are not resolvable over the phone. These include:
- Broken phones that need to be replaced or fixed
- Accessory purchases
- Hands-on technical issues, such as putting a SIM card into a new phone if you don't feel comfortable doing this yourself.
Tip for Effective Calls to Boost Mobile Customer Service
If you call Boost Mobile from a phone associated with your account, customer support representatives should be able to locate your information after confirming your identity.
However, if your phone is broken, you may need to call from another line. In such cases, have your account number handy, a recent bill will have that information, as will your online account profile. Being able to provide your account number will help expedite your case.
What Can I do if my Call to Boost Mobile Customer Service is Unsuccessful?
Sometimes, customer service calls don't go well. Unsuccessful calls to Boost Mobile customer service can happen due to multiple factors, including poor communication or badly trained representatives.
If your call to Boost Mobile did not result in a positive resolution, write down your main problems or concerns, along with what happened during your first call.
Next, describe what you would like to happen as a result of your call. By having these details in writing, and in front of you, you may find that you are better able to communicate with Boost Mobile.
Next, try one of the following:
- Call back and speak to a different representative. Some representatives are better trained than others and the next one you speak to may be able to sort out your issue. You may also find that you communicate better with the next representative that you speak to.
- Communicate with Boost Mobile in writing via its live chat option, community forum, or social media accounts. Sometimes its easier to get your point across in writing. In addition, having a written record of your communication with a Boost Mobile customer service representative can be useful if the problem continues.
- Visit a Boost Mobile retail store. You may want to call in advance to make sure that someone there can talk with you, but a live meeting with a representative can sometimes bring an issue to a quick resolution.