Boost Mobile Phone Number
Calling Boost Mobile customer service faster by GetHuman
Customer service
Popular customer problems and how to solve them
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Our Editor's Notes on Boost Mobile's Phone-Based Customer Care
Boost Mobile is a low-cost, prepaid wireless service operating in the United States. Many customers are attracted to Boost due to its affordable wireless options and services, which is why Boost Mobile offers comprehensive phone-based customer support.
Why do People Call Boost Mobile Customer Support?
People call Boost Mobile Customer support for a range of reasons, including:
- Setting up new service
- Changing or canceling service
- Purchasing new devices
- Questions about bills and charges
- Technical support
- Arranging for the return, upgrade, or replacement of a device
Boost Mobile Telephone Customer Service Hours
Live telephone help is available for Boost Mobile customers Monday through Friday from 4 am to 8 pm Pacific time and Saturday and Sunday 4 am to 7 pm Pacific time. Customers with Android devices can dial 611 to be connected with Boost Mobile's customer care department.
How do Customers Feel About Boost Mobile Customer Service?
Many customers report frustration with Boost Mobile customer service, though it should be noted that the company also has many supporters as well. Because Boost is a prepaid, budget company, Boost does not have the extended phone support hours that some wireless companies provide.
Other complaints include inconsistent information from phone representatives as well as difficulty working through the system menu to get to a live operator.
Online Mentions of Boost Mobile Customer Service
In one case, a Boost Mobile customer reported that her phone had a broken screen, making it impossible for her to read text messages. Unfortunately, Boost Mobile customer support staff didn't understand this and kept sending her security codes via text, which she could not read due to the broken screen.
Another report was from a customer who purchased a pre-owned iPhone from Boost Mobile online. The phone did not work when she received it and was told by multiple Boost Mobile customer support representatives that a new phone was being shipped.
Eventually, a supervisor told her that she had received incorrect information from the representatives and that she would have to go through their warranty management company for a replacement.
What Kind of Services Can Boost Mobile Phone Representatives Provide?
A Boost Mobile phone representative can provide the following services:
- Start service
- Explain different plans and services
- Sign you up for different plans and services
- Answer questions about billing and charges
- Investigate billing disputes
- Help you purchase new devices
- Sell you a Boost Mobile SIM card kit for the company's "Bring Your Phone" plan
What Boost Mobile Customer Service Issues Can't Be Addressed by Phone?
Most issues that customers have with their phones, mobile devices or Boost Mobile accounts can be handled by the company's phone-based customer support.
However, some issues are not resolvable over the phone. These include:
- Broken phones that need to be replaced or fixed
- Accessory purchases
- Hands-on technical issues, such as putting a SIM card into a new phone if you don't feel comfortable doing this yourself.
Tip for Effective Calls to Boost Mobile Customer Service
If you call Boost Mobile from a phone associated with your account, customer support representatives should be able to locate your information after confirming your identity.
However, if your phone is broken, you may need to call from another line. In such cases, have your account number handy, a recent bill will have that information, as will your online account profile. Being able to provide your account number will help expedite your case.
What Can I do if my Call to Boost Mobile Customer Service is Unsuccessful?
Sometimes, customer service calls don't go well. Unsuccessful calls to Boost Mobile customer service can happen due to multiple factors, including poor communication or badly trained representatives.
If your call to Boost Mobile did not result in a positive resolution, write down your main problems or concerns, along with what happened during your first call.
Next, describe what you would like to happen as a result of your call. By having these details in writing, and in front of you, you may find that you are better able to communicate with Boost Mobile.
Next, try one of the following:
- Call back and speak to a different representative. Some representatives are better trained than others and the next one you speak to may be able to sort out your issue. You may also find that you communicate better with the next representative that you speak to.
- Communicate with Boost Mobile in writing via its live chat option, community forum, or social media accounts. Sometimes its easier to get your point across in writing. In addition, having a written record of your communication with a Boost Mobile customer service representative can be useful if the problem continues.
- Visit a Boost Mobile retail store. You may want to call in advance to make sure that someone there can talk with you, but a live meeting with a representative can sometimes bring an issue to a quick resolution.
Customer Number 888-266-7848 - by the Numbers
Boost Mobile's Best Toll-Free/800 Customer Phone Number
Este es el mejor número de teléfono de Boost Mobile, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Boost Mobile. Este número de teléfono es el mejor número de teléfono de Boost Mobile porque 150,480 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 888-266-7848 incluyen Payment Arrangement, Transfer Service, Device Support, Lost or Broken Phone, Problem With a PIN y otros problemas de servicio al cliente. El Boost Mobile centro de llamadas al que llama tiene empleados de Oklahoma, Texas, Colorado, Kansas, Nevada y está abierto Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST según los clientes. En total, Boost Mobile tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Boost Mobile representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Contacting Boost Mobile - by phone or otherwise
Si bien 888-266-7848 es el mejor número gratuito de Boost Mobile, existen 5 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Boost Mobile clientes, es llamando a su 866-402-7366 número de teléfono para su Apoyo general departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 866-402-7366 para Apoyo general. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Boost Mobile, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Boost Mobile.
What is GetHuman's Relationship to Boost Mobile?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Boost Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Lyft Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Comcast Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Lyft or Comcast. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.