Metro PCS Número de teléfono

Llamar a Metro PCS servicio al cliente más rápido por GetHuman

888-863-8768
Servicio al cliente
Espera actual:29 minutos (14 m promedio)
Horas: Mon-Sat 9am-7pm EST; mejor momento para llamar: 9:00am
Obtener ayuda dirigida:Cuéntanos el problema para que te lleves a la representante correcta, ofrece sugerencias, recordatorios y seguimiento relevantes.
Payment ArrangementDevice SupportLost or Stolen PhoneAccount RestrictedTransfer ServiceUn problema diferente
Llegar a una persona en vivo más rápido:

Razones por las que clientes como usted han llamado recientemente

I will like to downgrade from my plan to the cheapest and take the insurance off my phone
an hr ago
Had wrong cellphone activated yesterday*Need to activate new cell phone with SIM card.
an hr ago
Need assistance with Bill due to the coronavirus. I'm laid off right now waiting for my...
2h ago
I need an extension I can't pay my bill till Thurs
4h ago
I want to switch phones but I don't know my security code
6h ago
Severe technical issues that I need help with resolving on my phone immediately I need...
7h ago
I am having severe technical difficulties with my phone in almost every area.*I cannot...
7h ago
Phone extension due to the coronvirus I cannot pay my bill right now I could use anothe...
8h ago
My pho e has been disconnected and it is very important to have a phone right now duri...
9h ago
I need to make a payment and get my phone turned back on
9h ago
Went on the play store n downloading * things n it won't download it's been on pending...
9h ago
i want to know how to do video chat on my motorolo andrios phone so that i can see the...
10h ago
Want know about my bill during the corona virus outbreak
11h ago
My metro prime is not working and amazon said it was on metro pcs side so I need it fixed
11h ago
See more recent reasons for callingAyudame con mi problema
How to call {{company.name}}

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

MetroPCS, also known as Metro by T-Mobile, is a prepaid wireless company that was acquired by T-Mobile back in 2013. With roughly 18 million customers, MetroPCS enjoys a strong reputation for its customer service in the prepaid, no-contract market.

Why Would Someone Call MetroPCS Customer Service?

When a person has a question about or problem with their MetroPCS service, they often want to speak with someone for guidance and support. Common customer service issues for phone representatives include:

  • Establishing new service
  • Switching service to an unlocked device
  • Changing or canceling service
  • Technical support issues
  • Understanding a bill or disputing charges
  • Upgrading a device or purchasing a new one

Getting in Touch with MetroPCS by Phone

MetroPCS offers 24/7 phone-based customer service for most concerns and issues. You can dial 611 directly from a MetroPCS device or call the company's toll-free number. Like T-Mobile, MetroPCS has a dedicated line for customers reporting rural connectivity issues.

Premium Handset Protection

If you have premium handset protection for your MetroPCS phone, you'll need to call Asurion, an insurance and extended warranty company, for assistance. Asurion provides support 24 hours per day, seven days a week.


How do MetroPCS Customers Feel About its Phone-Based Customer Service?

MetroPCS has a strong reputation: J.D. Power has ranked the company first in customer experience within the prepaid/non-contract wireless service industry.

Still, some consumers have had negative experiences with MetroPCS. This isn't unusual for large companies, but it is a good idea to be aware of possible issues when dealing with MetroPCS.

Media Reports

In the fall of 2019, New York City filed a lawsuit against T-Mobile that alleged consumer fraud. Specifically, the city argued that T-Mobile was using deceptive tactics in selling devices and plans to MetroPCS customers. The case is ongoing, but represents a real concern for prepaid phone users, who often have no credit, or damaged credit, and may have few options when purchasing phone service.

A second story MetroPCS customer service did not involve a phone representative but does indicate the importance of working with dedicated MetroPCS/Metro by T-Mobile stores when attempting to purchase service or request customer support.

In this case, a couple heard a MetroPCS offer for new customers on the radio and went to a store that sold MetroPCS service and devices to claim the offer. Store staff offered a less attractive pricing plan. It appeared that the store was an authorized reseller of MetroPCS devices and services but was not owned by MetroPCS and its associates did not have the same level of expertise and training as MetroPCS store employees.

What Issues Can Someone Resolve Over the Phone with MetroPCS?

Most standard customer issues can be resolved through a conversation with MetroPCS customer service representatives. These issues include:

  • Initiating service
  • Adding new features or changing a phone plan
  • Canceling service
  • Some technical support issues (those with premium handset protection should work with Asurion)
  • Billing questions and issues
  • Ordering new devices or selecting an upgrade

What Issues Can't be Resolved Via Phone-Based Customer Service

Cases that involve the repair or replacement of a mobile device can be initiated over the phone but must be resolved through the mail or in-person. A customer service representative can, however, advise a MetroPCS customer on how they can proceed with sending or taking their device to a repair center.

What Can a Customer Do After an Unsuccessful Call to MetroPCS?

Even though MetroPCS has a reputation for providing high-quality customer service, some customers still have less-than-happy experiences during a call.

If you fall into this category, don't fret. You have options for getting your concerns resolved with MetroPCS.

Call Again

Not all customer service representatives are created equal. Some have more experience and knowledge of MetroPCS's rules and policies. Others are just better able to communicate with customers. Try calling again and speaking to a different agent: You may end up with a very different, and positive, result.

Contact MetroPCS via Social Media

MetroPCS maintains social media accounts on Twitter and Facebook. These accounts are monitored by customer support specialists who may be able to provide assistance.

One advantage of getting help via social media is that you'll have a written record of the conversation, which could be of use if you have to pursue a case through other channels.

Visit a Retail Store

MetroPCS/Metro by T-Mobile retail stores are another option if you need customer service. Having a face-to-face conversation with a store associate can sometimes resolve an issue more quickly than a phone call.

Store associates can also assist with hands-on issues, such as swapping SIM cards and showing you new handsets to which you might decide to upgrade.

As noted above, however, it is important to choose the right store to work with. A store that is dedicated to MetroPCS/Metro by T-Mobile sales is more likely to have experience in managing MetroPCS customer service issues. A phone representative can help you find a store new you.

Send a Letter

It is also possible to send a letter via postal mail to MetroPCS. While this is the slowest method for resolving an issue with the company, it is an option for those who prefer to do business this way.

Número de cliente 888-863-8768: según los números

Número de teléfono para marcar
888-863-8768
Call-back disponible
YES
Llamada recogido por una persona real
YES
Departamento al que llamas
Customer Service
Call center horas
Mon-Sat 9am-7pm EST
La mejor hora para marcar
9:00am
Navega por el laberinto del teléfono a un humano
Direct to a human
Espera promedio
14
Espera actual
29
Clasificación (entre los números de teléfono)
1
Rango (general)
1
Métodos alternativos
phone or web or facebook or twitter
Calidad de comunicación
79%
Calidad de ayuda
59%
Votos de los clientes
26,461
Última información actualizada
Fri Mar 27 2020 09:00:00 GMT+0000 (UTC)

Metro PCS es el mejor número de teléfono gratuito para 800 clientes

Este es el mejor número de teléfono de Metro PCS, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para dirigirse directamente a un agente Metro PCS. Este número de teléfono es el mejor número de teléfono de Metro PCS porque 716,676 clientes como usted usaron esta información de contacto en los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde llamadas a 888-863-8768 incluyen Payment Arrangement, Device Support, Lost or Stolen Phone, Account Restricted, Transfer Service y otros problemas de servicio al cliente. El Metro PCS call center al que llama tiene empleados de Dallas y ​​está abierto Mon-Sat 9am-7pm EST según los clientes. En total, Metro PCS tiene 4 números de teléfono. No siempre está claro cuál es la mejor forma de hablar con Metro PCS representantes, así que comenzamos a compilar esta información creada a partir de las sugerencias de la comunidad de clientes. Por favor, sigue compartiendo tus experiencias para que podamos continuar mejorando este recurso gratuito.

Contactando a Metro PCS - por teléfono o de otra manera

Si bien 888-863-8768 es el mejor número gratuito de Metro PCS, hay 7 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, de acuerdo con otros Metro PCS clientes, es llamando a su 214-265-2550 número de teléfono para su Corporate Offices departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 214-265-2550 para Corporate Offices. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Metro PCS, infórmenos para que podamos compartirla con otros clientes. Y puede hacer clic aquí si quiere comparar toda la información de contacto que hemos reunido para Metro PCS.

¿Cuál es la relación de GetHuman con Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Metro PCS Información de contacto

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