Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.
People call Citibank customer support for a range of reasons, including:
Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.
When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.
Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.
A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.
As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:
It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.
There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.
There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.
If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.
First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.
Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.
Next, try the following:
Este es el mejor número de teléfono de Citibank, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Citibank. Este número de teléfono es el mejor número de teléfono de Citibank porque 93,786 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-374-9700 incluyen Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment y otros problemas de servicio al cliente. El Citibank centro de llamadas al que llama tiene empleados de Texas, Missouri, Virginia, Kentucky y está abierto 24 hours, 7 days según los clientes. En total, Citibank tiene 7 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Citibank representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Si bien 800-374-9700 es el mejor número gratuito de Citibank, existen 10 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Citibank clientes, es llamando a su 800-274-6660 número de teléfono para su Detección de fraude departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Online Help para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Citibank, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Citibank.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.