Citibank Phone Number

Calling Citibank customer service faster by GetHuman

800-374-9700
Customer service
Current Wait: 18 minutos (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 0 en cada solicitud, ignorando los mensajes o repita "Representante"

Reasons customers like you called recently

I received new Citi aAdvantage credit card with different number from my previous card...
Got letter card overdue can't find card to pay balance listed **** dollars
I found a card that belongs to a cardholder in Virginia Beach, VA. How do i let this pe...
i applied for a credit card yesterday, it was interest free for **** months. i was app...
I can't get into my Citibank account because I can't get the SMS of the OTP as my Phili...
Hi team **my mobile num. ************I want to close citi credit card .**please help me...
Received debit card, can't activate on line for days. I deposited a large amount in you...
Please call me, I have been helping my mom with her account, she is **. I realized Frid...
I got a credit card and it got sent to the wrong address. now my account is shutdown I...
I need someone who can help me with my cash advance issue
Change password for ac********
My Home Depot bill was never received on appliances i have ordered. You are saying tha...
I'm trying to call you to pay my bill
Need to close my checking account.
Fake citibank Cashiers check. From a Craigslist fake buyer.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Customer Number 800-374-9700 - by the Numbers

Número de teléfono para marcar800-374-9700
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoPresione 0 en cada solicitud, ignorando los mensajes o repita "Representante"
Espera promedio
Espera actual18 años
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, web, chat, twitter
Calidad de la comunicación57%
Calidad de la ayuda60%
Votos de los clientes7,888
Información actualizada por última vezMon Oct 26 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Citibank, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Citibank. Este número de teléfono es el mejor número de teléfono de Citibank porque 93,786 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-374-9700 incluyen Get Banking Help, Dispute a Charge, Replacement Card, Account Access, Make a Payment y otros problemas de servicio al cliente. El Citibank centro de llamadas al que llama tiene empleados de Texas, Missouri, Virginia, Kentucky y está abierto 24 hours, 7 days según los clientes. En total, Citibank tiene 7 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Citibank representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Citibank - by phone or otherwise

Si bien 800-374-9700 es el mejor número gratuito de Citibank, existen 10 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Citibank clientes, es llamando a su 800-274-6660 número de teléfono para su Detección de fraude departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Online Help para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Citibank, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Citibank.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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