IBM Phone Number

Calling IBM customer service faster by GetHuman

800-426-4968
Customer service
Current Wait: 8 minutos (2m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
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Reasons customers like you called recently

Talk to IBM pension representative
I am a retiree and have not received my paycheck. There is no one available to talk wit...
NEED ASAP, PLEASE...NEED IBM BENEFITS ENROLLMENT TOLL-FREE NUMBER...URGENTLY!!!**Retire...
is*** tape backup system being retired. Want to verify no issues will happen if we stop...
I began working with IBM in May, **** and then took the Resource Transition Program end...
I need my experience letter.
where do I send a request for pension verification on a retiree
I want to know if my deceased spouse has any retirement benefit due to his family from...
We are a Worker Comp injury provider. An employee of yours was seen in our office for a...
IBM IS RESPONSIBLE AND HANDLES ALL OF LENOVO COMPUTER REPAIR, MAINTENANCE AND WARRANTY...
my name is cynthia mitra goldberg the widow of harold william goldberg, i would like...
Dear Sirs and Ma'ams of IBM Quantum-Experience,****pls fwd this message to the correspo...
Mailing address correction
I am trying to find out my IBM pension info.
Before pensions were stopped I had a pension balance accrued. Where is that money kept?
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on IBM's Phone-Based Customer Care

IBM is a technology company that manufactures mainframe computers and software. The company also offers consulting and hosting. As one of the oldest and largest tech companies in the world, it isn't surprising that IBM gets lots of calls for customer support each and every day.

Why Do People Call IBM Customer Support?

People call IBM customer support for a range of reasons, including:

  • Questions about IBM products and services
  • Placing, changing and canceling orders
  • Requests for technical support
  • Queries about billing and payment issues
  • Assistance with finding a seller of IBM products

Best Practices for Calling IBM Customer Service

There are several things that you can do to help ensure that your call to IBM customer service is handled quickly and professionally:

  • Make sure you are calling the right number. As a large, multinational company, IBM has multiple divisions, each with its own customer support staff. You can use the IBM website to find the correct number for your country and concern.
  • If you are deaf or hard of hearing, IBM does have a number for TTY calls.
  • Have all relevant documentation in front of you when you call. This may include invoices, billing statements, product serial numbers and any communication between you and IBM regarding your current case.
  • Keep pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling IBM Customer Service?

IBM now sells directly to businesses so there isn't a huge amount of data online or in the media about how callers feel about IBM customer service. It does appear that the business customers who call IBM are generally satisfied with the level of support they've received.

What Kind of Issues can IBM Customer Service Representative Resolve?

IBM customer service representatives can address most customer issues, including questions about products and services, account issues, billing questions, and assisting with troubleshooting.

What Can't Be Resolved With a Call to IBM Customer Service?

While an IBM customer service representative may be able to provide troubleshooting and remote technical support, there may be some problems that require a visit from a qualified technician.

Another issue that might be difficult to resolve over the phone is an incompatibility between IBM hardware and software and any computers, peripherals or third-party software packages that your company also uses. While the customer service rep may be able to provide suggestions regarding workarounds, in the end, the incompatibility may be something that is unresolvable.

What Should You Do If You Have an Unsuccessful Call with IBM?

If you get off the phone with an IBM customer service representative and feel as though your questions were not answered or your issues were not resolved, don't fret. You may still have options.

  • First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication. Knowing these might be helpful so that you can bring them up when you call IBM back.
  • Next, call IBM customer service back. Politely explain that this is your second call and that the first call failed to resolve your issues. If you noted any problems with the first call, describe these to the customer service representative to whom you are speaking. This representative may have more training or experience and could be in a better position to address your concerns.
  • If a second call doesn't do the trick, try getting in touch with IBM another way. You can open a support ticket via IBM's online form.
  • Another option is to get in touch with your IBM sales representative or third-party sales rep and ask them to advocate for you. This process may be a bit more complicated and take longer, but it may get you the results that you need.

Customer Number 800-426-4968 - by the Numbers

Número de teléfono para marcar800-426-4968
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar9:30 am
Navega por el laberinto del teléfono a un humanoDirecto al ser humano
Espera promedio
Espera actual8
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, web
Calidad de la comunicación70%
Calidad de la ayuda88%
Votos de los clientes695
Información actualizada por última vezSun Nov 29 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

IBM's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de IBM, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente IBM. Este número de teléfono es el mejor número de teléfono de IBM porque 6,516 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-426-4968 incluyen Where to buy, Complaint, Technical support, Repairs, Returns y otros problemas de servicio al cliente. En lugar de tratar de llamar a IBM, le recomendamos que nos diga qué problema tiene y luego, posiblemente, contactarlos por teléfono o por Internet. En total, IBM tiene 4 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con IBM representantes, por lo que comenzamos a recopilar esta información a partir de sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting IBM - by phone or otherwise

Si bien 800-426-4968 es el mejor número gratuito de IBM, existen 5 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros IBM clientes, es llamando a su 800-426-7378 número de teléfono para su Soporte técnico departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-426-7378 para Soporte técnico. Si cree que esta información es inexacta o conoce otras formas de comunicarse con IBM, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for IBM.

What is GetHuman's Relationship to IBM?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like IBM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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