Does Jersey Central Power & Light (JCP&L) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 14 minutes and 52 seconds.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
Jersey Central Power & Light (JCP&L) Customer Phone Numbers
Toll-free · Mon-Fri 8am-6pm EST · At the first menu, say "Representative." · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For reporting power outages · Emergency Outage Center: What's the 10-digit phone number associated with your account? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Jersey Central Power & Light (JCP&L) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Jersey Central Power & Light (JCP&L) phone number to document the phone system.
Here is how our research team describes the way the Jersey Central Power & Light (JCP&L) phone system greets you: In a few words, tell me how I can help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Operator" at each prompt
Below are some clips we've found from Jersey Central Power & Light (JCP&L)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Jersey Central Power and Light, a first energy company.
Your call may be monitored or recorded for quality Although our call center is closed, I'm here to help you at all times.
Hello?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Friday, January 12, 2024 11:48 PM
They may need the phone number on your account
"Account information and maintenance.
Your call will require assistance from a representative. Before I transfer your call, let's verify your account information so that it's ready for the representative.
What's the ten digit phone number associated with your account?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Tuesday, August 20, 2024 5:01 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Jersey Central Power and Lights.
A first energy company.
Your call may be monitored or recorded for quality.
Although our call center is closed, I'm here to help you at all times.
Using a short sentence, please tell me how I can help you today."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Saturday, August 10, 2024 1:13 PM
They may ask you to say or enter information
"I still didn't understand what you said. Reducing any background noise may help me.
Here are some additional topics I can help you with.
Remember, you can say the option out loud if you hear the one that matches your question."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Thursday, May 16, 2024 7:43 PM
What are the hours and when should I call?
Jersey Central Power & Light (JCP&L) operates the call center for this 800-962-0383 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 795 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Jersey Central Power & Light (JCP&L) at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jersey Central Power & Light (JCP&L) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jersey Central Power & Light (JCP&L) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jersey Central Power & Light (JCP&L) is Sunday.The most busy day to call is Monday, which averages 153% more phone calls by comparison.Again, this is based on a sample of 795 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday, which is 126% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Jersey Central Power & Light (JCP&L) representative is more consistent than the number of calls throughout the week.
The best time to call Jersey Central Power & Light (JCP&L)
In summation, the best day to call Jersey Central Power & Light (JCP&L) is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Jersey Central Power & Light (JCP&L) staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Calling this Jersey Central Power & Light (JCP&L) Customer Number
When you call the customer service number for Jersey Central Power & Light (JCP&L), you're greeted by an automated message system. It first addresses you in English, then offers a Spanish language option with a pause to give those selecting this option sufficient time to do so. This is a great feature that increases caller accessibility.
After the pause, you're informed that the call may be monitored or recorded for quality purposes, and then asked to say in a few words what you need help with today. Personal opinion: I greatly dislike voice-activated messaging systems. In my experience, they rarely work well. With JCP&L's system, it doesn't immediately provide suggested options (which could be helpful by letting the caller know some of the words or phrases the system accepts); it simply asks how it can help. Considering how ineffective voice-activated messaging systems often seem to be, this is really frustrating.
As expected, the system didn't understand or accept my initial attempts to interact with it. Consequently, it gave me a few suggestions: "outage" and "account balance." It still didn't register what I was saying, so it offered further suggestions (at a rapid-fire pace, goodness) to verbally select:
"I need help with your website"
"Discuss my shut-off notice"
"Start, stop, or transfer service"
"Update billing address"
"New construction or electrical upgrade"
"Make payment arrangements"
"Enter my meter reading"
If you don't make a selection, the system will keep offering different options. I called a few times (to make sure I got the above information correct) and was given different options each time, which is odd.
After a few failed attempts at interacting with the voice activation feature, I hung up and decided to navigate the website instead. I wish I had feedback on customer service, but honestly, I didn't receive any—just a robot that didn't understand me.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Jersey Central Power & Light (JCP&L)
If you have time to do a bit of reading before you call Jersey Central Power & Light (JCP&L), we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Jersey Central Power & Light (JCP&L) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Jersey Central Power & Light (JCP&L) is extracted from issues that customers have reported to GetHuman.
More Jersey Central Power & Light (JCP&L) Customer Service Contacts
There are of course other ways to contact Jersey Central Power & Light (JCP&L) customer service besides the phone. Below we list the best ones, by medium.
Jersey Central Power & Light (JCP&L) Customer Service on X (formerly Twitter)
Jersey Central Power & Light (JCP&L), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Jersey Central Power & Light (JCP&L) Customer Help Desk / Web Support
As a last, sometimes only, resort- Jersey Central Power & Light (JCP&L) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Jersey Central Power & Light (JCP&L)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jersey Central Power & Light (JCP&L) agent. This phone number is Jersey Central Power & Light (JCP&L)'s best phone number because 528 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-962-0383 include Setup Service, Cancel My Services, Meter Reading, Service issue, Complaint and other customer service issues. Rather than trying to call Jersey Central Power & Light (JCP&L) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Jersey Central Power & Light (JCP&L) has 3 phone numbers. It's not always clear what is the best way to talk to Jersey Central Power & Light (JCP&L) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Jersey Central Power & Light (JCP&L). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jersey Central Power & Light (JCP&L). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
