Juno Phone Number

Juno is a value-priced Internet service provider (ISP) in the United States. As one of the oldest companies providing email and Internet access, it isn't surprising that Juno receives many requests for customer service each and every day.

As a value service, Juno offers limited phone-based customer support. Their policy is to provide free phone-based customer support to new customers (within the first month of sign-up) who are having difficulty connecting to the Internet. Juno otherwise charges a fee for customer service calls, preferring to provide customer service online via an email form.

Why Do People Call Juno Customer Support?

People call Juno customer support for a range of reasons, including:

• Setting up new service
• Changing or canceling service
• Technical support
• Assistance with passwords, login credentials and hacked accounts
• Questions about service features
• Questions about billing

Best Practices for Calling Juno Customer Service

There are several things that you can do to help ensure that your call to Juno customer service is handled quickly and professionally:

• Understand Juno's customer service policies. If you are not in your first month of service and are not calling about an inability to get online, you must pay a service charge. If you don't want to pay the service charge, request online support.
• Contact Juno when customer service is available. Juno's customer service team works Monday through Friday, from 9 am to 9 pm Eastern time.
• If calling for technical support, have your computer or device handy so that you and the representative can troubleshoot together.
• Have necessary information and documentation handy when calling. This may include your account information, service contract, billing statements, screenshots or previous correspondence concerning your case.
• Make sure you have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling Juno Customer Service?

Consumers appear to have mixed feelings about Juno customer service. Many feel that the limited hours and service fees for phone-based customer service are unfair and make using the service frustrating. Others, however, understand that Juno is a budget service and are willing to accept these limitations.

What Kind of Issues can Juno Customer Service Representative Resolve?

Juno customer service representatives can resolve a range of issues, including setting up, changing and canceling accounts, troubleshooting, providing technical support, addressing problems with account security, and researching billing issues.

What Can't Be Resolved With a Call to Juno Customer Service?

Juno customer service representatives are unable to address technical problems that include service incompatibility with your equipment. While they might be able to suggest a workaround, a serious incompatibility may mean that you'll need to try a new service.

What Should You Do If You Have an Unsuccessful Call with Juno?

If you get off the phone with Juno customer service and feel as though your questions were not answered or your concerns not resolved, don't fret. You still have options.

• Review your call notes. If you didn't take notes during the call, do so now: Write down what you remember from your conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next communication with Juno.
• While it is possible to call Juno a second time, keep in mind that you'll have to pay the service fee for this privilege. You may decide to simply take your concerns to Juno's online customer service help page. You'll be able to complete a form that connects you with a customer service representative via email.
• While email requests can be slower than using the phone, it has its advantages. You'll be able to carefully explain what went wrong with your call and you'll have a written transcript of the communication, which can be helpful if you have to escalate your case.