AT&T Wireless Número de teléfono

Llamar a AT&T Wireless servicio al cliente más rápido por GetHuman

800-331-0500
Servicio al cliente
888-238-3712
Nuevos clientes
Espera actual:38 minutos (33 m promedio)
Horas: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; mejor momento para llamar: 8:15am
Obtener ayuda dirigida:Cuéntanos el problema para que te lleves a la representante correcta, ofrece sugerencias, recordatorios y seguimiento relevantes.
Overcharges on my accountBilling issueQuejaChange or cancel serviceService or technical issueUn problema diferente
Llegar a una persona en vivo más rápido:Press 0 then 0# then 0
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Razones por las que clientes como usted han llamado recientemente

Won't let my add wirles to my account I have directv
a day ago
Trying to add wirles phone to my account I have DirecTV
a day ago
Trying to add wireless to my DirecTV account won't let me
a day ago
This is in reference to the account for phone number ***-***-****. my bill needs to be...
5d ago
I need the phone records for an old account.
5d ago
I want to move my service to another provider and port the old number
5d ago
Would like to remove my phone lines from the joint account and create a new account
6d ago
I'm having trouble signing into my account online. * factor authentication does not wor...
6d ago
My phone bill I have some disputed charges I would like to have taken off, getting my...
6d ago
Talk about changing my card and interntational charges on phone
6d ago
I can't seem to unlock my AT&T issued iPhone *
7d ago
I need to purchase an international program and cannot logon to the site.
7d ago
My phone stopped working and I was trying to see how to get a new one
7d ago
I’d like to set up a payment arrangement for a past due amount to avoid disconnection o...
7d ago
I need to make an arrangement to pay my bill that’s due for this Friday, January **th, ****.
7d ago
See more recent reasons for callingAyudame con mi problema
How to call {{company.name}}

Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Número de cliente 800-331-0500: según los números

Número de teléfono para marcar
800-331-0500
Call-back disponible
YES
Llamada recogido por una persona real
YES
Departamento al que llamas
Customer Service
Call center horas
Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST
La mejor hora para marcar
8:15am
Navega por el laberinto del teléfono a un humano
Press 0 then 0# then 0
Espera promedio
33
Espera actual
38
Clasificación (entre los números de teléfono)
1
Rango (general)
1
Métodos alternativos
phone or chat or web or facebook
Calidad de comunicación
67%
Calidad de ayuda
56%
Votos de los clientes
5,076
Última información actualizada
Fri Jan 17 2020 10:00:00 GMT+0000 (UTC)

AT&T Wireless es el mejor número de teléfono gratuito para 800 clientes

Este es el mejor número de teléfono de AT&T Wireless, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para dirigirse directamente a un agente AT&T Wireless. Este número de teléfono es el mejor número de teléfono de AT&T Wireless porque 72,204 clientes como usted usaron esta información de contacto en los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde llamadas a 800-331-0500 incluyen Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue y otros problemas de servicio al cliente. El AT&T Wireless call center al que llama tiene empleados de India, Philippines, Montana, Colorado y ​​está abierto Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST según los clientes. En total, AT&T Wireless tiene 10 números de teléfono. No siempre está claro cuál es la mejor forma de hablar con AT&T Wireless representantes, así que comenzamos a compilar esta información creada a partir de las sugerencias de la comunidad de clientes. Por favor, sigue compartiendo tus experiencias para que podamos continuar mejorando este recurso gratuito.

Contactando a AT&T Wireless - por teléfono o de otra manera

Si bien 800-331-0500 es el mejor número gratuito de AT&T Wireless, hay 14 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, de acuerdo con otros AT&T Wireless clientes, es llamando a su 888-238-3712 número de teléfono para su New Customers departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 888-238-3712 para New Customers. Si cree que esta información es inexacta o conoce otras formas de comunicarse con AT&T Wireless, infórmenos para que podamos compartirla con otros clientes. Y puede hacer clic aquí si quiere comparar toda la información de contacto que hemos reunido para AT&T Wireless.

¿Cuál es la relación de GetHuman con AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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AT&T Wireless Información de contacto

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