AT&T Wireless Phone Number

Calling AT&T Wireless customer service faster by GetHuman

800-331-0500
Customer service
Current Wait: 34 minutos (33m avg)
Hours: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 0 luego 0 # luego 0
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Billing issue over charge
I called on **********. I paid balance on phone and asked for my device to be unlocked...
My WiFi isn’t connected on my phone and won’t connect no matter what I do.
Not receiving voicemail right away, it’s taking * or * hours for it to come through, I...
I’m getting divorced and want to get off his plan but he won’t return my call I need in...
Need to transfer existing at&t * to new phone
ATT new cell plan and purchase phone with upgrade
It has been over a year since we've been able to send or receive the majority of our sm...
I ordered the new I phone ** pro and it was cancelled I want to know why
I want to port out My account, I need My accounting number. My wireless number is **********
How do I unlock my phone.
See if there is better wireless plan available
No internet connection. Have tried resetting modem, still no internet service.
I need to cancel my * premium channels
my sign in to att.net is not working
See more recent reasons for calling

Help me with my issue

How to call AT&T Wireless

Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Customer Number 800-331-0500 - by the Numbers

Número de teléfono para marcar800-331-0500
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 8 am-10pm, sab-dom 7 am-7pm EST
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoPresione 0 luego 0 # luego 0
Espera promedio
Espera actual34
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, web, facebook
Calidad de la comunicación76%
Calidad de la ayuda65%
Votos de los clientes5,107
Información actualizada por última vezTue Oct 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Wireless's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de AT&T Wireless, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente AT&T Wireless. Este número de teléfono es el mejor número de teléfono de AT&T Wireless porque 72,204 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-331-0500 incluyen Billing issue, Change or cancel service, Complaint, Overcharges on my account, Service or technical issue y otros problemas de servicio al cliente. El AT&T Wireless centro de llamadas al que llama tiene empleados de India, Philippines, Montana, Colorado y está abierto Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST según los clientes. En total, AT&T Wireless tiene 10 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con AT&T Wireless representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting AT&T Wireless - by phone or otherwise

Si bien 800-331-0500 es el mejor número gratuito de AT&T Wireless, existen 14 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros AT&T Wireless clientes, es llamando a su 888-238-3712 número de teléfono para su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 888-238-3712 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con AT&T Wireless, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.

What is GetHuman's Relationship to AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!