A:Must choose an option 1-4.Our free phone can also navigate phone menus to get a live human at Nintendo for you.
Q:
Does Nintendo offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 6am-7pm PST.The least busy day is Tuesday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 50 seconds.The longest hold times are on Saturday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nintendo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nintendo phone number to document the phone system.
Here is how our research team describes the way the Nintendo phone system greets you: For any Nintendo Switch system or Nintendo Account question, including troubleshooting and repairs, eShop and prepaid cards, billing and charges, or bans and login issues, press 1. For help with any other system, press 2. For help with parental controls, press 3. For help with games and system availability, contests, or promotions, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4.
Below are some clips we've found from Nintendo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thank you for calling Nintendo. Let's connect you to a specialist quickly.
Let's get started.
For any Nintendo Switch system or Nintendo account question, including troubleshooting and repairs, e shop, and prepaid cards, billing and charges, or bands and login issues, press one.
For help with any other system, press two. For support specialist can help you faster if we have your system serial number.
Please look at the bottom of your system near the power plug.
You will see a white sticker with a bar code. On that same white sticker is your serial number.
Three letters beginning with x followed by eleven numbers.
If you have a Nintendo Switch with a built in adjustable stand, fully open the stand and look under it to find your white barcode sticker.
The system serial number can only be found on your system."
Excerpt from a call with Nintendo
Thursday, January 18, 2024 2:32 AM
They may ask you to enter information with the dial pad
"Hi. Thank you for calling Nintendo. Let's connect you to a specialist quickly.
Let's get started.
For any Nintendo Switch system, support specialist can help you faster if we have your system serial number.
Please look at the bottom of your system near the power plug.
You will see a white sticker with a bar code. On that same white sticker, is your serial number.
Three letters beginning with x followed by eleven numbers.
If you have a Nintendo Switch with a built in adjustable stand, fully open the stand and look under it to find your white barcode sticker.
The system serial number can only be found on your system, not your dock or any accessory.
To enter your system serial number, press one."
Excerpt from a call with Nintendo
Thursday, January 18, 2024 2:35 AM
The first phone menu
"Hi. Thank you for calling Nintendo.
We're experiencing a high volume of calls, and there are a lot of people waiting to talk to a support specialist right now.
You may want to visit our website support dot nintendo dot com, for faster service.
It has answers to most questions, and the op to chat with a support specialist, text us, or set up a help ticket.
If you'd rather wait, please select from one of the following options, and we'll answer your call as quickly as we can.
For help with My Nintendo store orders, press five.
To repeat this menu, press eight.
Don't you have enough information to route your call.
We only have a few questions, and then we'll get you to the right specialist quickly.
For any Nintendo Switch two, Nintendo Switch, or Nintendo account question, including troubleshooting and repairs, e shop and prepaid cards, billing and charges, or bans and login issues, press one.
For help with any other system, press two."
Excerpt from a call with Nintendo
Saturday, June 7, 2025 3:24 PM
After you press 1
"Did you know support specialists can help you via text message?
We can transfer this call into text message support if that is more convenient for you.
If you prefer to get support via text message, press one.
To continue to get help on the phone, press two."
Excerpt from a call with Nintendo
Sunday, May 12, 2024 9:07 PM
After you press 2
"To repeat this menu, press eight. To return to the previous menu, press star.
For help with parental controls, press three.
For help with games and for three d s Family Systems, press one."
Excerpt from a call with Nintendo
Monday, April 1, 2024 11:52 PM
After you press 4
"To repeat this menu, for help questions about system and game availability, press one.
For all other promotion and contest questions, press two.
To repeat this menu, press eight."
Excerpt from a call with Nintendo
Thursday, January 2, 2025 6:42 PM
After you press 8
"For any Nintendo Switch system or Nintendo account question, including troubleshooting and repairs, e shop, and prepaid cards, billing and charges, or bans and login issues, press one.
For help with any other system, press two."
Excerpt from a call with Nintendo
Monday, January 22, 2024 11:21 PM
What are the hours and when should I call?
Nintendo operates the call center for this 800-255-3700 phone number Mon-Sun 6am-7pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 592 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Nintendo at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nintendo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nintendo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nintendo is Tuesday.The most busy day to call is Wednesday, which averages 96% more phone calls by comparison.Again, this is based on a sample of 592 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Saturday, which is 554% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Nintendo is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Nintendo staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
My experience calling Nintendo was really easy. When I dialed, I was taken to the automated system and asked to choose the reason for my call. Among the available reasons were issues with my Nintendo system, questions about promotions and questions about games, along with other choices.
I opted for questions about games, and the system said that it would connect me with the next available representative. That proved to be almost no wait, as I was quickly connected with a Nintendo representative. He pleasantly asked how he could assist me, and I said that I was looking to buy one of the newest Pokemon games and wanted to know the best course of action for that. He said that he could look that up for me on Nintendo’s website and asked whether I would prefer to download the games or purchase a physical cartridge.
I asked what the advantages of each were, and he told me that he personally preferred cartridges because it allowed his children to both play at the same time, as opposed to having to only allow one to play at a time.
He then explained that I could purchase the new Scarlet or Violet version directly from Nintendo for $59.95. I could also go to stores such as Best Buy or Target to buy the game, and he encouraged me to check both options because I would be able to confirm I had the best price if I did so. I thanked him for the information, and he asked if I had any other questions he could answer. I said no, he had covered everything. He then thanked me for contacting Nintendo and wished me a pleasant day.
Overall, I was very pleased with the call. Nothing was rushed or forced, and all my questions were answered completely. If I needed Nintendo assistance, I would not hesitate to use this number.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Nintendo
If you have time to do a bit of reading before you call Nintendo, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Nintendo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nintendo, and their purpose. Are any of these similar to the reason you are trying to call?
Resetting account password: "So we are trying to log in on our Nintendo account, and we're trying to restart the password."
- From a call lasting 9m 7s , Jun 20, 2025 2:43 PM
Requesting game refund: "I want to make a refund money for the purchase game."
- From a call lasting 16m 17s , Jun 11, 2025 5:29 PM
Refund request: "I went to make a refund money for the searching game."
- From a call lasting 1m 49s , Jun 11, 2025 5:25 PM
Information about why customers call Nintendo is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nintendo provides this option.
If you're having issues connecting to the internet, make sure you have your error code. You can look it up and get very specific advice about how to fix your problem.
As a last, sometimes only, resort- Nintendo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nintendo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nintendo agent. This phone number is Nintendo's best phone number because 738 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-3700 include Repairs, Update Account Info, Device Support, Track an Order, Refund an Order and other customer service issues. Rather than trying to call Nintendo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Nintendo has 1 phone number. It's not always clear what is the best way to talk to Nintendo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nintendo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nintendo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
