Optimum Número de teléfono

Llamar a Optimum servicio al cliente más rápido por GetHuman

Espera actual:28 minutos (15 m promedio)
Horas: 24 hours, 7 days; mejor momento para llamar: 8:30am
Obtener ayuda dirigida:Cuéntanos el problema para que te lleves a la representante correcta, ofrece sugerencias, recordatorios y seguimiento relevantes.
Cambio de planDispute a ChargeService OutageCancel AccountSoporte técnicoUn problema diferente
Llegar a una persona en vivo más rápido:Presione 1, luego 0 en cada aviso hasta que se transfiera

Razones por las que clientes como usted han llamado recientemente

I have tried to get through for days and hours**can someone help me within the retentio...
17h ago
We are missing ShowtIme from our package.
18h ago
The main box in the living room continues to display CM Registering or Router Init Fail...
18h ago
No internet connection. Customer service said it would be resolved by midnight last nig...
20h ago
Internet is not working. Modem is broken and need to connect new modem.
2d ago
Upgrading our internet speed
2d ago
Account transfer to my name
2d ago
Internet is lost. Just had a tech here Thursday. Please call
2d ago
Looking to cancel my service
2d ago
My bit is still not working. I had a tech here Thursday
2d ago
I want to cancel my Internet service.
2d ago
I need to Disconnect service. Moving to a different state and do not need the service a...
2d ago
I want to cancel my television service
2d ago
I need to disconnect my wifi, and cancel my account. I am moving and no longer will use...
2d ago
I have Optimum Altice, I am moving and need to cancel my account and billing.
2d ago
See more recent reasons for callingAyudame con mi problema

Our Editor's Notes on Optimum's Phone-Based Customer Care

Optimum is a provider of Internet, telephone and cable TV services and serves the New York tri-state area. It's a subsidiary of Altice USA, which owns other cable brands that operate across the country. As a major provider of communications services, Optimum receives a huge number of customer service requests every day.

Why Do People Call Optimum Customer Service?

People call Optimum for many reasons, including:

  • Starting new cable TV, Internet or telephone service
  • Canceling or making changes to existing services
  • Technical support
  • Scheduling technician visits
  • Arranging for relocation of service
  • Billing questions

Getting in Touch With Optimum by Phone

Optimum operates in three states, each with different numbers. Another thing to consider is that Optimum has different phone lines for business and residential customers. Calling the right number can save you time and frustration.

Optimum also has dedicated phone lines for opening new accounts. These lines are open during the following times:

Monday - Friday, 7 a.m. - 11 p.m.
Saturday, 7 a.m. - 10 p.m.
Sunday, 7 a.m. - 10 p.m.

Technical support is available by phone 24 hours per day. Customer service for all other issues is available from 8 a.m. to 8 p.m. Eastern time.

How Do People Feel About Their Calls to Optimum?

Unfortunately, Optimum customer service has a poor reputation. While many people report satisfaction with their cable, Internet and telephone services, trying to get assistance from Optimum is often challenging. Consumers report that phone representatives are unpleasant and often not able to resolve issues.

Notable Media Reports

In one case of note, the media reported that an elderly Optimum customer was tricked into signing a "work order" for a technician who had been out to his home to fix a malfunctioning phone. The customer had been told that he was only signing a statement indicating that the technician had shown up. Not only was the phone not repaired, but the customer was also billed a fee for the technician.

Calls to Optimum were unsuccessful, and it took the efforts of a well-known consumer advocate to get the charge reversed and the phone fixed.

What Kind of Issues can Optimum Phone-Based Customer Service Resolve?

There are many issues that can be resolved via telephone customer service, including billing issues, starting or changing new service, transferring service after a relocation, setting up technician appointments and handling some technical issues.

What Issues Can't Be Resolved by Calling Optimum?

Some issues do require a visit from a technician who can diagnose and repair problems with equipment and connectivity. In addition, customers who need to exchange or return equipment will have to use a shipping service or make a personal visit to an Optimum store that is set up for this purpose.

Steps You Can Take to Improve Call Outcomes

  • Make sure you are calling the right phone number for your state and account type (home or business).
  • Check the time: Remember, phone-based technical support is available at all times, but phone support for other service requests is restricted to specific business hours.
  • Have a recent bill in front of you. If you don't have a bill, look up your account number online and print it out or write it down.
  • Remain calm and polite during your call. Many customer service representatives are under significant pressure and may be more inclined to go out of their way to help a customer who treats them with respect.

What Can I Do if Dissatisfied with my Call to Optimum Customer Service?

If you are frustrated by an unsuccessful call to Optimum, know that you still have options. Here are some things you can do to get an appropriate resolution:

  • Take a few minutes to write down what happened during your first call. Having this information in front of you can be useful when describing your problem to another representative or supervisor.
  • Write down your desired resolution. Doing this can help keep your conversation on track and ensure that your issues are addressed.
  • Try calling again. Some representatives are better trained or have more experience than others and may be able to approach your situation differently.
  • Consider getting in touch through other means. Optimum offers the option of getting in touch via online chat, which has the benefit of providing you with a record of your communication, something that can be useful when escalating your complaint.
  • Optimum also offers assistance through its social media platforms, including Twitter. As with online chat, you'll have a record of your conversation.
  • Visit an Optimum store. This option can be particularly useful if you need to return or exchange equipment. You may also have an easier time explaining your issue in a face-to-face discussion with a store associate.
  • Some issues, such as checking service outages and transferring service because of a move, can be addressed entirely through Optimum's mobile app or website.

Número de cliente 888-276-5255: según los números

Número de teléfono para marcar
888-276-5255
Call-back disponible
YES
Llamada recogido por una persona real
YES
Departamento al que llamas
Customer Service
Call center horas
24 hours, 7 days
La mejor hora para marcar
8:30am
Navega por el laberinto del teléfono a un humano
Press 1, then 0 at each prompt until transferred
Espera promedio
15
Espera actual
28
Clasificación (entre los números de teléfono)
1
Rango (general)
1
Métodos alternativos
phone or chat or web
Calidad de comunicación
49%
Calidad de ayuda
61%
Votos de los clientes
60,580
Última información actualizada
Fri Mar 27 2020 08:00:00 GMT+0000 (UTC)

Optimum es el mejor número de teléfono gratuito para 800 clientes

Este es el mejor número de teléfono de Optimum, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para dirigirse directamente a un agente Optimum. Este número de teléfono es el mejor número de teléfono de Optimum porque 185,034 clientes como usted usaron esta información de contacto en los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde llamadas a 888-276-5255 incluyen Change Plan, Dispute a Charge, Service Outage, Cancel Account, Technical Support y otros problemas de servicio al cliente. El Optimum call center al que llama tiene empleados de Connecticut, New Jersey, New York y ​​está abierto 24 hours, 7 days según los clientes. En total, Optimum tiene 7 números de teléfono. No siempre está claro cuál es la mejor forma de hablar con Optimum representantes, así que comenzamos a compilar esta información creada a partir de las sugerencias de la comunidad de clientes. Por favor, sigue compartiendo tus experiencias para que podamos continuar mejorando este recurso gratuito.

Contactando a Optimum - por teléfono o de otra manera

Si bien 888-276-5255 es el mejor número gratuito de Optimum, hay 9 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, de acuerdo con otros Optimum clientes, es llamando a su 877-584-2495 número de teléfono para su Customer Service departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 877-584-2495 para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Optimum, infórmenos para que podamos compartirla con otros clientes. Y puede hacer clic aquí si quiere comparar toda la información de contacto que hemos reunido para Optimum.

¿Cuál es la relación de GetHuman con Optimum?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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